2 of 2 Permanent Process Improvement Jobs in Banbury

ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential. Role Principles Act with integrity, always upholding the highest professional and ethical standards. Drive innovation and change … change control, information security and risk management policies. Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services. Support Microsoft 365 adoption and user enablement, including the effective use of collaboration, productivity and AI-enabled tools where appropriate. Assist ...

ensure Jira Service Management is used accurately and consistently as the single system of record. You’ll also define and enforce a change control process that protects scope and flags commercial implications when customer requests exceed what was agreed. Internally, you’ll coordinate across Technical, Pre-Sales, Field Services … produce decision‐ready insight rather than vanity metrics. You’ll identify patterns in service failures or escalations and drive root‐cause resolution through process or system changes, lead post‐delivery reviews for significant projects, and convert lessons learned into concrete improvements. Contributing to service process documentation, runbooks ...