2 of 2 Permanent Support Supervisor Jobs in Banbury

Seeking a proactive and empathetic Customer Support Supervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement. Client Details This opportunity is with a fast-growing medium-sized company in the Technology sector based … near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. Description Key responsibilities of the Customer Support Supervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support function, ensuring customer … interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to track performance metrics More ❯

sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. Job Description Key responsibilities of the Customer Support Supervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support … function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to … track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. The Successful Applicant The successful Customer Support Supervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict resolution. Ability to lead and motivate More ❯