2 of 2 Permanent Customer Service Jobs in Banffshire

work in tandem. Key Duties & Responsibilities for our IT Support Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer Position: Basic understanding of PC hardware set-up and configuration Knowledge … confidence Thorough, professional approach Desirable skills & Experience for our IT Support Engineer Position: Experience working for a small-medium sized business Broad range of IT support experience Explore the customer’s situation with them to develop a fuller understanding of the underlying need Deliver as agreed with the customer Take action to exceed customer expectations Advocate customer More ❯

work in tandem. Key Duties & Responsibilities for our IT Support Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for tour IT Support Engineer: Basic understanding of PC hardware set-up and configuration Knowledge of … medium sized business Broad range of IT support experience Explore the customers situation with them to develop a fuller understanding of the underlying need Deliver as agreed with the customer Take action to exceed customer expectations Advocate customer satisfaction as a key value as part of the IT Team Deal effectively with dissatisfied customers Ensure the effective More ❯