3rd Line Support Engineer
- Hiring Organisation
- Red Rhino Solutions
- Location
- Barnsley, South Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £48,000 - £65,000 per annum
Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship … identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership ...