1 of 1 Permanent 2nd Line Support Jobs in Basildon

We are seeking a skilled 2nd Line Support Helpdesk Specialist to join our dynamic IT support team. This role is central to delivering exceptional technical support for our comprehensive range of software and hardware solutions. You'll be the problem-solving … hero our users turn to when first-line support needs escalation, providing expert diagnostic evaluation and resolution services that keep our operations running smoothly. The successful candidate will demonstrate excellent judgment, technical expertise, and a customer-first … approach while maintaining accurate documentation and ensuring timely resolution of all technical issues. Key Responsibilities Technical Support Excellence Provide comprehensive second-level support for all standard software and hardware platforms Diagnose, research, and resolve complex technical problems with precision and efficiency Respond promptly to telephone, email More ❯