Outpatients Contact Centre Technology Manager
- Hiring Organisation
- Mid and South Essex NHS Foundation Trust
- Location
- Basildon, SS14 1DL, United Kingdom
- Salary
- £57528.00
summary As the Contact Centre Technology Manager you will be responsible for the end-to-end design, performance, resilience, governance and continuous improvement of contact centre technology systems supporting patient access across Mid and South Essex NHS Foundation Trust. It will be your responsibility to provide specialist expertise … Management (WFM), quality monitoring, call recording and reporting solutions. Main duties of the job Acts as the principal link between operational services, Digital teams, Information Governance, IT Services and external technology suppliers, ensuring technology solutions support safe, efficient and patient-centred access to services. Responsible for translating highly ...