1 of 1 Permanent Remote Monitoring and Management Jobs in Basildon

engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/… and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to … work in the office fulltime for this opportunity. Desirable: ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives. More ❯