1 of 1 Permanent Support Team Leader Jobs in Basildon

I'm recruiting for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support … can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to … a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and More ❯