12 of 12 Permanent Customer Service Jobs in Basingstoke

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … service provision. We'll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You'll be driving the adoption of the platform across the IT service teams and helping to identify ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … daily operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business . You will efficiently provision all products from the SCG services portfolio for both existing ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … daily operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business . You will efficiently provision all products from the SCG services portfolio for both existing ...

triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients. Responsibilities Working collaboratively with the Service Manager to design and implement effective repo r ting to accurately reflect … with clients while exceeding their expectations Maintaining a process driven work environment. Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those ...

triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients. Responsibilities Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance ...

triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients. Responsibilities Working collaboratively with the Service Manager to design and implement effective repo r ting to accurately reflect ...

triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients. Responsibilities Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business ...

Based Only £35,000 per annum 8:30am – 5:00pm Monday – Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works … phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket ...

possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused service to Visa customers. The Associate Analyst will be required to drive Service level expectation against performance to ensure that external and internal clients ...

00pm with the added benefit of being able to work from home or attend the company Office (PO15 5TH) when not at customer sites. Full Driving Licence and own car is required. This role is subject to an Enhanced DBS Check. About the company: Our client is a small … which provides a clear differentiator against their competition. Their company is financially strong with a strategy to build for the long-term offering outstanding service to their customers and long-term job security for their staff. The role of the Field IT Support Technician: The role of Field based ...

data services, premium listings, analytics, integrations, sponsored placements). Collaborate with the Product team to be the voice of customers feeding back and contributing customer insight to drive the development of 2050 materials and OFA solutions. Collaborate with Buyer Success, Marketing and all other stakeholders to ensure we deliver … best in class solution and service to our customers allowing them to fully adopt our data driven solutions. Work closely with the SDR Team to share best practice and assist them with materials such as cold calling scripts, discovery questions, and qualification criteria. Gather and share critical market intelligence ...