5 of 5 Permanent Service Management Jobs in Basingstoke

on us to help secure and connect their digital infrastructures. In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the … Network and Cyber Security space, with a company that values its people and offers opportunities for development. Your role as Service Delivery Manager As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer's … internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes More ❯

3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders, and utilizing the IT Service Management Toolset. Monitoring Event Management tooling, triage, and escalation are critical components of this role. Our purpose We aim to make the … working with new technologies within a team that values sharing ideas to improve our services. Your responsibilities Assist high-profile user community Utilize IT Service Management Toolset Monitor Event Management tooling, perform triage, and escalate issues as needed Required skills and experience ITSM Tooling Event Management More ❯

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via … the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and supporting the virtual and physical network solution providing timely updates to the Operations Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom More ❯

Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via … the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and supporting the virtual and physical network solution providing timely updates to the Operations Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom More ❯

Network Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include executing planned activities through a Change Management Process, monitoring systems using Event Management tools, and responding to incidents via the Incident Process, including incident triage and escalation to the Service Management Team. Key tasks include: Responding to escalations from 2nd Line using ITSM tooling Managing PKI certificates for networking devices (physical and virtual) Distributing software, firmware, and security updates for network devices Collaborating with and supporting design and engineering teams Maintaining and supporting both virtual and physical network … solutions, providing updates to the Operations Lead Conducting readiness assessments for new releases entering service Producing and maintaining documentation such as Work Instructions and Patching Schedules Key Skills and Experience: Cloud Administration (e.g., Broadcom NSX-T) Transferable Skills and Experience: Firewall Management (e.g., Cisco Firepower Management Center More ❯