4 of 4 DemandTrendPermanent Service Management Jobs in Basingstoke

using the applications effectively. Key Responsibilities Provide support for both enterprise and custom-built applications. Investigate, troubleshoot, and resolve application issues, coordinating with development teams as needed. Manage incident, service request, and problem tickets through the IT Service Management (ITSM) system. Participate in diagnosing issues, system upgrades, patch management, and application deployments, sometimes with customers. Assess … and monitoring tools. Strong communication skills. A collaborative team member who adapts quickly, embraces new challenges, and is eager to learn new skills. Preferred: Understanding of ITIL principles and service management practices. Experience with MS SQL Server, Postgres and/or Maria DB Knowledge of AWS and Terraform an advantage Experience with scripting (e.g., PowerShell, Python) or automation More ❯

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. We offer hybrid working at SNG, you'll need to be able to come in to the office regularly during your initial training. This is a full time permanent role where … we are offering a starting salary of £32,000 - £38,000 depending on experience. The role: The CSMC is our main point of contact. As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. The role will provide support in the delivery of customer choice/digital strategies. Ensuring … is an exciting journey to be part of as we enhance our omni-channel offering. What we are looking for: Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data to drive service improvements. Collaborative working with key stakeholders is key to providing a unified customer experience. Your additional skills More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

and IT systems, providing leadership and mentorship as a technical escalation point and incident lead when required. Collaboration across internal teams and with external partners is essential to meet service and security objectives. You will play a key role in identifying and implementing cost-saving opportunities, supporting effective budget management, and proactively monitoring systems to resolve issues while … Essential Deep understanding of the Windows Server and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP and AWS Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Connect Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP, WINS, W32Time Comfortable … self-driven, pragmatic and engaging individual with a proven history of demonstrated technical skills and leadership. You will be highly organised and task driven, with a strong ethos on service management. If you have a degree in Computer Science (or equivalent), and/or qualifications in ITIL (foundation), Prince2 (foundation) or Microsoft MCSA/MCSE - this would be highly More ❯