8 of 8 Permanent Service Management Jobs in Basingstoke

Description Senior Service Architect Must have an Active DV Clearance Work closely with solution, engineering, security and test teams to ensure Service Management requirements are Embedded throughout the solution life cycle. Senior Service Architect Responsibilities Own and author Service Design collateral, including HLDs, BPMN models … processes, procedures and compliance statements. Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained. Undertake Service Management impact assessments across service and technology designs. Map customer requirements and demonstrate compliance against agreed outcomes. Facilitate service readiness and operational acceptance activities. ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. In this … role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will: Lead ...

Service Operations Coordinator Our client is a growing technology services organisation supporting customers with the secure and reliable operation of their digital infrastructure. They are looking for a Service Operations Coordinator to join a collaborative service-focused team. This is a varied role combining operational administration, service renewals, logistics coordination, asset management and supplier engagement. Working within a small team, you will help ensure operational processes run smoothly, customer commitments are delivered on time, and service and asset information remains accurate and up to date. The role offers scope to develop professionally, take ...

Description Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems … escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known ...

enterprise systems, driving platform excellence, innovation, and continuous improvement to support our colleagues and customers alike. The role: The Workday Platform Manager leads the management, development and continuous improvement of the Workday platform, ensuring it is reliable, secure, well governed and aligned to organisational priorities. The role provides platform … leadership across configuration, release planning, service performance, supplier engagement and operational support, working closely with People, Finance, Procurement, IT colleagues and other business teams that rely on Workday-enabled processes. The role is responsible for establishing clear ownership, controls and ways of working for Workday as a strategic enterprise ...

valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Technical Account Management Director Onsite | Basingstoke, UK Majesco is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most … important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning ...

CBSbutler Ltd. is seeking an experienced Service Architect to join a high-profile Ministry of Defence programme in Basingstoke on a long-term, on-site contract. The role focuses on designing secure, resilient, and supportable service architectures, working with technical and service-management teams. DV clearance ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...