11 of 11 Permanent Service Management Jobs in Basingstoke

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Delivery Managers for a contract opportunity overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with … strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role You will be involved in: Overseeing end-to-end delivery of IT services across infrastructure and support ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Architects for a contract opportunity working across both legacy and new technologies as part of a live system transitioned programme. This role would suit … skilled service architect with excellent interpersonal skills who has owned service design for complex or high value deliveries into live service and is looking to develop further across operating model design and secure programme delivery. The Role You will be involved in: Owning and being accountable ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: £750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

monitoring activities. Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date. Supporting backup and recovery management activities, including day to-day backup operations and restorations. Providing support for cloud service management, datacentre management, and email system management activities under supervision. Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software. Supporting identity and access management activities in compliance with defined IAM policies. Assisting with software deployment and EUC patch management activities. Contributing to infrastructure documentation to ensure systems ...

automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce … downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience ...

month Maintaining and supporting the backup and storage solution, providing timely updates to the Operations Lead Carrying out planned activities through a Change Management process Monitoring the system using Event Management tooling and responding to incidents through the Incident process Triaging incidents and escalating through the Service Management team Carrying out readiness assessments for new releases entering service from the Engineering team Producing and maintaining documentation such as work instructions and patching schedules Key Experience Required UK Sole National with active DV Clearance Storage solutions experience, for example Dell Avamar and Data Domain Public ...

valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Technical Account Management Director Onsite | Basingstoke, UK Majesco is seeking an experienced Technical Account Management Director to serve as the strategic partner for one of our most … important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning ...

storage support background who is comfortable with event monitoring, triage and escalation in a secure environment and is looking to develop further across lifecycle management and disaster recovery. The Role You will be involved in: Maintaining and supporting the backup and storage solution to allow high availability of data … event of loss or disaster recovery Conducting daily checks of the solution Monitoring Event Management tooling, with triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation ...

Experis - ManpowerGroup seeks a DV Cleared Senior Service Architect to join a high-profile programme in Basingstoke onsite. The role focuses on defining and delivering service design artefacts that support operational acceptance and long-term service delivery. You will work with stakeholders, project teams and technical architects … ensure scalable, compliant service solutions aligned with customer requirements, while managing risks and supporting through-life service management. #J-18808-Ljbffr ...