1 of 1 Permanent Support Analyst Jobs in Basingstoke

Description: Key Responsibilities: Document existing support processes with precision and clarity. Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence. Actively participate in the transition of the business onto the ServiceNow platform. Establish and manage a robust support … business, ensuring all processes are built from scratch and tailored to meet business needs. Independently seek out necessary information and resources to effectively support and manage operations. Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders. Required Skills and Qualifications: Strong expertise ...