skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and more »
the IT Projects portfolio, through the implementation of appropriate test and quality assurance frameworks and processes that integrate with the Project Management Framework and ITIL processes. The role will work with colleagues and key stakeholders across the organisation to define and implement consistent approaches to business acceptance testing to ensure more »
guidance. Person Specification Qualifications and Training Educated to degree level or equivalent qualification or experience in a related field. Desirable: Business Relationship Management qualification, ITIL Foundation Level Qualification, Professional project management qualification (e.g., PRINCE2 foundation or equivalent). Knowledge and Experience Essential: Previous experience leading an IT Engineering team, experience more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment Limited
site so you'll personally deal with 1st-3rd Line Support for VIPs and Senior Leadership. You will follow and lead the implementation of ITIL frameworks to ensure speed and efficiency. Due to the need to get this off the ground you will start office-based but 3-6 months … from now will be a hybrid-working position. The ideal candidate will be a Service Desk Team Lead or Similar with an ITIL V4 Foundation or higher. Candidates must have commercial experience of working with ITIL Frameworks and best practice. Candidates must be strong communicators and possess strong stakeholder management … The Role: *IT Service Desk Leader *Leading 1st and 2nd Line Support *Delivering 1st-3rd Line Support personally for VIPs and Senior Leadership *Implementing ITIL best practice *Site based 5 days a week to start The Person: *Service Desk Team Lead or similar *ITIL V4 Foundation or higher *Commercial experience more »
