and experience in first and second-line IT support to agreed SLAs Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and SharePoint Excellent communication and customer service skills Experience working to establish incident management and request fulfilment SLAs Experience with performance metrics for call and ticket handling, both qualitative and quantitative Knowledge and experience using remote control … tools to diagnose and resolve IT incidents Broad, good knowledge of our business areas and the systems we use Good organisationalskills The ability to learn and understand new systems quickly The ability to keep abreast of industry innovation and leading IT initiatives The ability to adapt to the changing needs of end users The ability to liaise More ❯
all product decisions. Stay informed on developments in digital media, content management, ad tech, and publishing platforms. Own and improve project management tooling and processes (currently Jira). Key Skills & Experience Essential Experience in either product management, project management, or both - ideally in a content-led B2C environment. Excellent organisationalskills and the ability to manage multiple … ceremonies, and stakeholder discussions. Familiarity with web development concepts and working directly with engineers. Comfortable using data and analytics tools to support decision-making and monitor performance. Excellent communication skills - able to bridge the gap between technical and non-technical teams. Experience using Jira or similar project/product management platforms. Desirable Prior experience in digital publishing, media, or More ❯
who are on an official University placement year as part of their undergraduate or graduate degree. What we are looking for A passion for the work we do Good organisational and communication skills A learning mindset Comfortable with the prospect of pair programming and code review A positive and proactive approach to problem solving both with their team More ❯
