downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key responsibilities: Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. Managing incident queues Handling calls with Customers, VIP user management · Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting More ❯
Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line More ❯
they love. They're two of the biggest tech sites in the world, and we're on the lookout for someone to join and help amplify our world-class VPN, digital privacy and security coverage. What you'll be doing Reporting to the Editor-in-Chief VPN, you'll be working across Tom's Guide and TechRadar managing VPN workflow More ❯
