Service Delivery Manager
- Hiring Organisation
- red recruitment
- Location
- Birstall, Batley, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review … ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences ...