2 of 2 Permanent Customer Service Jobs in Batley

Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. We offer a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer … components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service requests; Good analytical, communication, problem solving, and organizational skills; Ability to effectively work independently and in a multi-cultural team environment; Ability to effectively interact with a diverse user base; Ability to work in a manufacturing environment with sensitivity safety and physical security; Highly organized, result oriented, self-motivated and proactive; Analytical, solution minded and delivery focused More ❯

Reporting directly into the Solutions manager this Solutions Engineer will use a solid background in hands on software application and system support to deliver timely, well communicated solutions to customer queries. In return this individual can expect a supportive, technologically autonomous working environment within a market leading company. Role Responsibilities: - Act as the first point of escalation for all … applications - Conduct web/mobile application testing when required - Champion the use of a Jira ticketing system to manage tickets effectively - Champion companywide commitment to improving the support function & customer communication Personal requirements: - A background in hands on system & software application support - Previous experience working in an SME environment - Previous experience in an Agile development environment. - A basic understanding … to problem solving - understanding of the Microsoft tech stack (Azure, Microsoft 365, Windows Server) - An understanding of Database platforms would be a plus (SQL, Postgres, etc) - Excellent stakeholder engagement & customer service skills - Experience working in a IoT driven environment would be a plus This Solutions Engineer will receive a generous remuneration package with long term progression and growth More ❯