other duties as required by the Professional Services Team Leader, Service Desk Manager or Head of Operations. Technical Skills Required: Windows Desktop (10,11): Install, configure, and troubleshoot issues. Microsoft365 : Basic understanding and troubleshooting of Microsoft365 software. Networking : Understanding and troubleshooting of networking, IP addresses, MAC addresses, DNS, internet connection issues, Wi … and understanding of structured cabling (tidy cable management is a must ). Advanced experience installing and maintaining networking and VoIP equipment. Advanced experience and knowledge of working with the Microsoft365 Platform. Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc). Advanced experience working with vendors … Have Skills : Experience using a ticketing system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to More ❯
our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for consideration More ❯
an ITIL environment at least 3-5 years Detail oriented and highly organised. Accredited education in Information Technologies, qualified IT Specialist or equal Experience in IT support for current Microsoft, Apple and Android hardware and operating systems Good knowledge of ticket systems and Support processes/Service Now Platform Local language on native level and good English in writing … Conferring, Printer Services PC Imaging & Installation procedures, Intune/Autopilot/JAMF Good Asset management skills Good Working knowledge of Apple and Microsoft Technology and current Standard Office365 Suite/Azure AD Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN Soft Skills: High customer service orientation Ability More ❯
working experience in an ITIL environment at least 3-5 yearsDetail oriented and highly organised.Accredited education in Information Technologies, qualified IT Specialist or equalExperience in IT support for current Microsoft, Apple and Android hardware and operating systemsGood knowledge of ticket systems and Support processes/Service Now PlatformLocal language on native level and good English in writing and speech … Training Rooms, Video Conferring, Printer ServicesPC Imaging & Installation procedures, Intune/Autopilot/JAMFGood Asset management skillsGood Working knowledge of Apple and Microsoft Technology and current Standard Office365 Suite/Azure ADNetwork Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN Soft Skills: High customer service orientationAbility to interact More ❯
