4 of 4 DemandTrendPermanent Service Delivery Jobs in Bedford

natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support . If you have proven leadership experience in a technical environment-especially with iSeries or Intel platforms-you'll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes - ensuring seamless service operations and continuous improvement. What You'll Be Doing: Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT. Lead Change Advisory Board (CAB) meetings and coordinate all aspects … Monitor and report on change metrics and drive continuous improvement through feedback and data insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes More ❯

Service Expressis a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as anIT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support for internal … and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your programme … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

skills and experience. To excel in this role, you will need to demonstrate: ESSENTIAL EXPERIENCE & SKILLS Understanding of Innovation and Emerging technology – Awareness of how new technology and innovative service design approaches can support the growth of debt advice services. Knowledge of the Debt Advice Sector – Understanding of debt advice services, financial inclusion, and regulatory frameworks (e.g., FCA, MaPS … teams, public bodies, and sector stakeholders to deliver on project objectives Technology & Digital Debt Advice Landscape – Understanding of how digital tools, technology infrastructure, and innovation impact debt advice delivery. Service Design & Delivery Models – Awareness of different debt advice delivery models (face-to-face, digital, telephone-based, hybrid) with a strong understanding of accessibility and the impact of … vulnerable circumstances on service delivery. Technology & Sector Analysis – Ability to assess sector trends, anticipate future demand and horizon scan to inform investment decisions. Problem-Solving & Innovation – Ability to consider issues from multiple angles and navigate complex problems effectively. DESIRABLE EXPERIENCE & SKILLS: Digital Transformation Experience – Understanding of the challenges, risks and opportunities of undertaking a digital transformation programme. Impact and More ❯