Support Technician
Bedford, Bedfordshire, South East, United Kingdom
Interaction - Letchworth
dynamic workload, combining remote troubleshooting, on-site visits, and hands-on involvement in project deployments. Responsibilities Deliver responsive 1st and 2nd line technical support via phone, remote tools, and client site visits Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks … accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure, including regular system checks, patching, backups, and monitoring Participate in project work such as onboarding new clients, cloud migrations, hardware rollouts, and software upgrades Assist with … client training, documentation, and onboarding processes Provide technical input during pre- and post-sales activities Contribute to internal knowledge sharing and continuous improvement of support processes Take part in on-call support rotation during the Christmas shutdown period Attend internal training, meetings, and industry events as required Adhere to all company policies, including those related to Health More ❯
Employment Type: Permanent
Salary: £35,000
Posted: