14 of 14 Permanent ITIL Jobs in Bedfordshire

documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure support role Outstanding problem-solving skills with a structured and analytical mindset Experience with ITIL-aligned Service Desk processes. Ability to perform incident triage and service request fulfilment. Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint. What We Offer More ❯

manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯

manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯

manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯

Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯

Job Description: We have an excellent opportunity at our client site in Bedford for an experienced Desktop Engineer. Requirements: Good IT working experience in an ITIL environment at least 3-5 yearsDetail oriented and highly organised.Accredited education in Information Technologies, qualified IT Specialist or equalExperience in IT support for current Microsoft, Apple and Android hardware and operating systemsGood knowledge of More ❯

or equivalent qualification in an IT related subject (equivalent professional experience may be considered) Cisco CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level or have graduated in More ❯

Support experience (or relevant degree) Knowledge of JavaScript, HTML, CSS, APIs Strong communication & problem-solving skills Customer-focused, logical, calm under pressure Nice to have: Low-Code, SaaS, DevOps, ITIL, Software Testing This is an exciting chance to build your career in tech with clear progression in a fast-growing SaaS business, offering hybrid working with 1 day a week More ❯

You should be adept at: Configuring and monitoring advanced security technologies. Providing exceptional IT support and understanding the nuances of cyber defence. Managing security-related tickets efficiently, adhering to ITIL practices and SLAs. Company Benefits: 30 days annual leave plus 1 additional day within 2 weeks of your birthday. Comprehensive healthcare package, including 24-hour GP service, in-patient/ More ❯

homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently Maintaining a high degree of customer service for all support queries and ensure … an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working to an expected set of standards outlined in a service desk Handbook Assisting with documentation to be stored within our knowledge base Assisting the Service … necessary Undertaking ad-hoc requests as directed by line manager & Head of Service Delivery To be successful in this role, you will need: Experience working on service desk using ITIL v4 is desirable Networking Experience (LAN, WAN & Wi-Fi) Experience using and troubleshooting MS Office Suite Knowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation More ❯

resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching, updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice - Provide excellent customer service and build strong client relationships - Contribute to security, compliance, and service quality improvements … What we’re looking for: - 3+ years’ IT support experience (MSP environment preferred) - Knowledge of Microsoft 365/Azure, Windows OS, networking, and security - Familiarity with ITIL processes and monitoring tools (e.g. SolarWinds, NinjaOne) - Strong troubleshooting, analytical, and communication skills - Relevant certifications (Microsoft 365/Azure, ITIL Foundation) desirable Perks & Benefits: - 23 days’ holiday + birthday off (rising with service More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent SAAS … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development (can include coursework undertaken as an undergraduate or similar More ❯