2 of 2 Permanent Incident Management Jobs in Bedfordshire

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle More ❯

using a diverse security toolset and the successful applicant will build extensive experience in all areas of cyber security. Daily tasks will involve the following: • Endpoint monitoring and analysis. • Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics …/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Vulnerability identification & mitigation/remediation. • Compose security alert notifications. • Help develop cyber security process & procedures. • Advise incident responders & other teams on threat. • Triage security events and incidents apply containment and mitigation/remediation strategies. • Generate reports and document security incidents/events. • Proactively monitoring the performance … of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing • Knowledge of Cloud computing, computer network defence, identity management, incident management and network security. • Significant experience within a SOC environment. • Incident response experience • Qualification/Certification in Cyber Security Desirable • IT Qualifications/Certifications such More ❯