growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients. Duties of a Customer Success Executive: • Customer onboarding and training• Establishing and maintaining strong relationships with clients, understanding their needs and goals• Regularly communicating with customers to gather feedback and address any concerns promptly• Assisting the company in More ❯
for this MSP 2 days a week (Monday and Tuesday) and rest of the week at MSP's Bedford office. Travel costs paid. Key Responsibilities: • Use of AD for onboarding personnel. • Deliver high-quality remote & on-site support on various technical issues and problems. • Responding appropriately to and effectively resolving client issues, queries or incidents. • Utilise various platforms to respond More ❯
networking infrastructure (switches, firewalls, Wi-Fi) at a basic troubleshooting level. Operational Duties Build and configure laptops, desktops, and mobile devices. Maintain asset registers, hardware inventory, and documentation. Support onboarding and offboarding processes (account creation, device provisioning). Monitor system performance and respond to alerts. Project Support Assist with internal infrastructure upgrades, migrations, and improvement initiatives. Take ownership of small More ❯
What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through friendly engagement and solution-oriented service ? Identify opportunities to upsell our full range of telecom products and services ? Handle inbound support More ❯
