1 of 1 Permanent Service Desk Support Jobs in Bedfordshire

might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team … metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯