1st Line Support Technician
- Hiring Organisation
- Gilmartins
- Location
- LU5, Houghton Regis, Central Bedfordshire, Bedfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £26000 - £28000/annum
requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk . You will ensure tickets … prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses , and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock ...