2 of 2 Permanent 3rd Line Support Jobs in Belfast

Job Title: 3rd Line Support Manager Location: Belfast (Hybrid – 2 to 3 days per week in the office) Duration: Permanent About the Role We are looking for an experienced and proactive 3rd Line Support Manager to lead a skilled technical support team within a major managed service contract … and work closely with the client to maintain operational excellence. The ideal candidate combines strong technical expertise with outstanding leadership and communication skills. Key Responsibilities Lead and manage a 3rd Line Support team of approximately 15 people, including performance reviews, development plans, and resource management. Act as the final escalation point for complex technical issues … working environment and ensure consistent operational excellence. Participate in an on-call rota (approx. once every four weeks) with additional remuneration provided. Essential Skills & Experience Proven experience in a 3rd Line or senior technical support role. Strong technical knowledge of Windows and Linux servers, networking, virtualization (VMware/Hyper-V), and enterprise applications. Understanding of More ❯

IT Support Manager Belfast Our Client is seeking an experienced and proactive 3rd Line Support Manager. This role is responsible for managing escalated technical issues, overseeing the resolution of complex IT problems, and ensuring the stability and performance of our IT infrastructure. Essential: • Strong technical knowledge of Windows/Linux servers, networking, virtualization … VMware/Hyper-V), cloud platforms (Azure/AWS), Identity solutions and enterprise applications. • Excellent knowledge and experience in IT support, with demonstrable experience in a 3rd line or senior technical role. In addition, you will also have: • 3rd Level qualification in IT or Computing (an advantage) • Experience with ITSM tools (e.g., ServiceNow). … Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • ITIL certification (Foundation or higher) preferred What you will be doing: • Line management of a versatile and talent rich team that includes annual and interim performance reviews, training plans, resource planning etc. • Interacting with the Client on a range of forums and project groups delivering progress updates More ❯