1 to 25 of 27 Permanent Continuous Improvement Jobs in Belfast

our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space … loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the … proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk More ❯

of third-line investigations and the delivery of bug fixes, ensuring timely and effective resolution of customer issues to maintain system reliability and responsiveness. Continuous Improvement: Actively engage in team strategy and development processes to drive continuous improvement and innovation. Additional Duties: Perform other … required by Management to meet business needs. Mentoring and Team Development: Lead and mentor software engineers, fostering a culture of technical excellence, innovation, and continuous learning. Skills & Experience Expertise in Full Stack Development: Proven ability in designing, developing, and deploying end-to-end software solutions, including responsive front-end More ❯

the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining … team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies - Identify and implement improvements in service processes, leveraging automation and AI tools … in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics, automation, and self service More ❯

providing executive oversight and direction for the client’s OCC-driven data remediation initiatives. Ensure alignment of data management and governance and quality improvement strategies with regulatory requirements and business objectives. Key Responsibilities/Duties Define and communicate the strategic vision for data governance remediation to client executives. … controls. Support executive and Board-level reporting and engagement with OCC or other regulators. Lead efforts to foster a culture of data accountability and continuous improvement within the client organization. Required Skill Sets & Requirements Enterprise Data Analysis and Management: Extensive experience designing and implementing data analysis and More ❯

deliver exceptional results . Provide guidance, mentorship, and career development opportunities to team members . Foster a collaborative and innovative team culture focused on continuous improvement . Advocate and support the agile method s utilized across the department . Either by leading, or i n collaboration with … Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. More ❯

platform Implement and maintain integrations between cloud and on-premises data services Recommend long-term solutions to improve platform stability and supportability Contribute to continuous improvement and innovation in data operations and business processes The Ideal Candidate Will Have: Bachelor's degree in Computer Science, Engineering or More ❯

design. Help define and build the next wave of product features and system architecture, influencing our strategy. Champion Agile methodologies to drive change and continuous improvement in the delivery process. Create applications at a massive scale used by millions worldwide, utilizing your design and coding skills. Lead … reviews, and implementation, guiding daily development activities. Build elegant, maintainable systems with minimal complexity. Promote engineering best practices across the development lifecycle and champion continuous improvement. Advocate for Test-Driven Development and Continuous Deployment. This is a hybrid position, allowing for a mix of remote and office work. More ❯

merchant-first ecosystem. With a focus on lean teams, big ideas, and outcome-driven solutions, this company fosters a culture of ownership, curiosity, and continuous growth. You'll be joining a collaborative and pragmatic team that values innovation over bureaucracy and is on a mission to redefine how modern … and tools (Jira, Confluence). Excellent communication and leadership skills-comfortable guiding both technical and non-technical stakeholders. Strong problem-solving mindset and a continuous improvement attitude. Preferred Qualifications Dual expertise in Azure and AWS. Certified in relevant DevOps or cloud technologies (e.g., AWS Certified DevOps Engineer More ❯

drive business growth and performance Provide data transparency to business stakeholders Manage current Expense Management Workflows and find ways to improve current processes Drive continuous improvement in our Markets business by identifying opportunities and implementing P&L improvement efficiency initiatives. Negotiate effectively with internal and More ❯

audiences; able to drive consensus and influence relationships at all levels Optimizes work processes by balancing effective/efficient processes with a focus on continuous improvement Ability to give focused attention to details and deliver high quality work while managing competing priorities under pressure Bachelor's degree More ❯

the build operations, resource and capacity planning for all programmes, build site and unit moves logistics. You'll also help in identifying and delivering continuous improvement projects for our build facility, whilst managing day to day responsibilities of direct reports The Build Preparation Coordinator role is varied More ❯

outcome. Review data, highlighting risks relating to non-compliance. Consider the development of new and emerging projects and Taskforces. Contribute to problem solving and continuous improvement. Maintain good working relationships with Managers and colleagues across our production sites. Work flexibly across multiple projects and taxes. Training and Professional Development More ❯

to the Head of Quality, responsible for maintaining the quality system to ISO 13485 standards and associated product certification. Responsibilities: Support the maintenance and continuous improvement of our ISO 13485 compliant Quality Management System, including document control, training management, and change management. Draft and update procedures, work More ❯

it will deliver genuinely interesting, challenging and rewarding work whilst still paying ok! You will also join a company with a culture of flexibility, continuous improvement and growth JBRP1_UKTJ More ❯

reference point across multidisciplinary teams. Custom Tool Development: Spearhead the creation of custom tools, features, and extensions using Python, Java, or JavaScript as needed. Continuous Improvement: Identify opportunities to enhance delivery frameworks, engineering processes, and technical standards. What We're Looking For Education: A strong academic background More ❯

areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships with distribution … MGUs, cover holders, insurance companies, etc. Positions CNA as top quartile performer. Builds strong and collaborative relationships between the underwriting teams. Drives operational improvement and underwriting effectiveness through use of data and MI reporting Maintain current knowledge on geographic issues and regulations, industry activity and trends. Represent the More ❯

realtime statistics and input towards root cause analysis, particularly during major incidents. Input is critical on major incident bridges and post-mortems to ensure continuous improvement to the observability of systems. Liquidnet currently operate on-prem however over the next 2 years, there is a major transformation … As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and More ❯

automation, and upgrades Participate in full SDLC including testing and CI/CD deployment Collaborate cross-functionally to deliver innovative, high-quality solutions Drive continuous improvement and system optimisation through internal audits What We're Looking For: 3-5 years’ experience in a Salesforce development role Strong More ❯

automation, and upgrades Participate in full SDLC including testing and CI/CD deployment Collaborate cross-functionally to deliver innovative, high-quality solutions Drive continuous improvement and system optimisation through internal audits What We're Looking For: 3-5 years’ experience in a Salesforce development role Strong More ❯

agile ceremonies and ensure adherence to Scrum principles Remove blockers and enable team productivity Support cross-functional collaboration across product, development, and QA Drive continuous improvement and delivery excellence What we're looking for: Proven experience as a Scrum Master in a software development environment Strong understanding More ❯

development and delivery. Ensure effective transition from project delivery to BAU. Ensure effective post live evaluation of services and systems. Develop and manage the Continuous Improvement Plan (CIP) as part of the on-going provision of services. Facilitating user and governance forums and workshops throughout development lifecycles. More ❯

operational frameworks, codes of practice, and audit schedules Ensure compliance with internal and external engineering and quality standards Support inspections, monitor KPIs, and drive continuous improvement initiatives Promote process standardisation, cultural change, and risk-based governance Required Skills & Experience Proven experience managing engineering & quality governance in complex … of LCM, ISO 9001/45001, IEC 61508, and Defence Standards Experienced with SharePoint, Teamcenter, Jira, and RCA techniques Analytical mindset with process improvement focus Please either click apply or email your CV to JBRP1_UKTJ More ❯

defence against cyber threats. Working within the Security Operations Centre, you will monitor and respond to security alerts, manage SIEM systems, and contribute to continuous improvement of the organisation's security posture. You'll also collaborate with wider InfoSec teams to support audits and testing. Key Responsibilities More ❯

defence against cyber threats. Working within the Security Operations Centre, you will monitor and respond to security alerts, manage SIEM systems, and contribute to continuous improvement of the organisation's security posture. You'll also collaborate with wider InfoSec teams to support audits and testing. Key Responsibilities More ❯

with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service plans that influence business outcomes … and operational excellence for our clients. Your future duties and responsibilities Lead the development of service management strategies, focusing on the design, implementation, and continuous improvement of service solutions that align with client business goals. Create, design and build SDPs, HLDs and LLDs for service solutions that … providing constructive feedback to ensure successful implementation. Act as the primary service design & architecture interface between the customer and the CGI delivery team. Drive continuous service improvements by analysing data and recommending actionable changes to optimise service delivery. Mentor and coach junior consultants, sharing your expertise in service architecture More ❯