2 of 2 Permanent Customer Engagement Jobs in Belfast

adoption and value delivery of Thales's world-class cyber security products. The Principal Solution Architect serves a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale.You will be responsible for meeting with customers at the various phases of product deployments as well as collaborating with other teams to ensure products … are architected, deployed and configured in a manner to deliver maximum value throughout the customer journey. The Principal Solution Architect will also work to understand at a macro-level how customers are leveraging Imperva's product offerings, identify new emerging business and technical trends, and work closely with Product Management (PM) and Product Development (PD) to ensure the strategic … product roadmaps align with evolving customer requirements and expectations. Key Areas of Responsibility: Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.). Collaborate across teams to drive effective customer programs. Partner with the CSMs to accelerate time to value and increase feature adoption More ❯

Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … in the technology training industry , is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several … learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long More ❯