4 of 4 DemandTrendPermanent Customer Experience Jobs in Belfast

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. … In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement. Location: Belfast City Centre BT1 3NR (Fully on-site) Key Responsibilities -?Italian Customer Experience Agent: Monitor and engage across social media, forums, and product review sites to … positive, informative, and engaging way. Promote a healthy online community by encouraging user-generated content and positive discussions. Collaborate with internal teams to identify trending issues and improve digital customer experience. Spot opportunities to reduce customer effort through improved digital self-service resources. Support digital campaigns, promotions, and engagement initiatives across various channels. Who You Are - ?Italian Customer More ❯

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager to join our Belfast team and help our customers get the very best from Kadence. You'll work closely with clients to understand their goals, embed our solutions into their day-to-day, and ensure they … building strong relationships, comfortable using data to tell a story, and eager to grow alongside a scaling SaaS business that's shaping the future of work. Your Responsibilities Lead Customer Success - Act as the go-to contact for your accounts, developing tailored success plans that align with each customer's objectives. Boost Engagement - Encourage active use of Kadence … with our sales team. Facilitate Strategic Check-ins - Run regular catch-ups and business reviews to align strategy, share outcomes, and maintain momentum. Collaborate Across Teams - Share insights and customer feedback with product, marketing, and support to influence product evolution. Stay Ahead of Risk - Spot early signs of churn and take proactive steps to resolve issues. Key Metrics for More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR) ?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday ?? Salary: £27,019.20 per annum + additional perks and benefits ?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

build and enhance world-class web experiences for prospective and existing customers utilising their cutting-edge software platform. Sitting within the Product Team, with a strong focus on New Customer Experiences, this role will involve: Developing and refining the website to showcase the value Expanding their public data hub to surface insights from the ecosystem Enhancing their documentation site … to improve customer adoption and satisfaction Optimising onboarding flows to help new users get started and using their platform seamlessly Who Should Apply? You'll thrive in this role if you: Have strong front-end development experience (HTML, CSS, JS) Have great experience with React and/or NextJS Have worked with CMS systems previously, preferably Sanity More ❯