2 of 2 Permanent Escalation Management Jobs in Belfast

opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.The SOXCoordinator (Issue Management Lead Analyst) position is a high-impact, critical role within the Technology & Business Execution (T&BE) Controls Organization’s SOX Engagement Team. This position … across the global Citi Technology footprint.As a key liaison between external auditors and internal stakeholders, the successful candidate will provide strong leadership, execute exam management strategies, and champion a culture of continuous control improvement. Operating in a high-visibility environment, the SOX Coordinator will partner closely with KPMG, technology ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...