3 of 3 DemandTrendPermanent ITSM Jobs in Belfast

demonstrate the value of services delivered and track improvements over time. Ownership of customer documentation such as operations handbooks, service contracts and general customer data updates in Ultima’s ITSM solution. Understand clients' business objectives and IT needs, ensuring services align with their strategic goals. Ownership of or input into all assigned customer queries, service actions, escalations, and complaints. Supporting More ❯

timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with More ❯

in-class technologies that drive digital transformation. We are seeking a Project Manager/SCRUM Master to support the ServiceNow team in delivering enterprise-wide solutions that enhance IT service management, operations, and automation. This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that ServiceNow initiatives align with business priorities and enterprise systems. Roles … Responsibilities: Serve as SCRUM Master for the ServiceNow team, facilitating Agile ceremonies and promoting Agile best practices. Manage the planning, execution, and delivery of ServiceNow projects and enhancements across ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others. Collaborate with the ServiceNow Platform Owner, developers, architects, and business stakeholders to define scope, priorities, and timelines. Track … Master role. Experience managing ServiceNow projects or working closely with ServiceNow development teams. Certified SCRUM Master (CSM), PMI-ACP, or equivalent Agile certification. Familiarity with ServiceNow modules such as ITSM, ITOM, and platform capabilities. Strong understanding of Agile frameworks (SCRUM, SAFe, Kanban) and project management principles. Experience with project tracking tools such as Jira, Azure DevOps, or ServiceNow Agile Development. More ❯