4 of 4 Permanent Performance Management Jobs in Belfast

operations professional who is comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout … technical faults and service issues. Provide remote technical support, including configuration checks, connectivity checks and troubleshooting support for field-based engineering teams. Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain ...

Customer Success team at the heart of our growing business. As we expand into new markets, you'll take ownership of team performance and customer experience for our customers across the US. This role sits within Raylo's Operations function - spanning Customer Success, Collections, Credit Risk, and Supply Chain … coaching, feedback and guidance to help associates perform at their best and deliver a high-quality customer experience in a new market. Manage team performance and priorities , using data and insight to identify trends, address performance gaps and set clear, achievable objectives. Own day-to-day operational challenges ...

identify and investigate potential suspicious activity as well as helping organizations identify, isolate and contain security issues. You will support the initial implementation and management of security related technologies, including (but not limited to) IBM QRadar, Microsoft Sentinel, MDE, MDI and Defender for Cloud. Successful candidate must hold … Always; Fearless Innovation; Achieve Together; Everyone is Valued. What You’ll Be Doing: Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order ...

project execution, rapid issue resolution, and continuous product improvement.Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality.Duties & Responsibilities1. Global Technical Support … troubleshootingAfter-warranty technical supportSupport consistent customer experience across all regions and entry points4. Global Intake, Systems & Automation EnablementOwn and standardize global case intake and management processes (Salesforce as system of record)Implement automation and AI-enabled capabilities for:Case intake, routing, and triageCase assignment and prioritizationKnowledge base and self ...