Technical Helpdesk Agent x2 JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Belfast, UK
switches Investigating issues across SIP, RTP, TCP/IP, PBX and PSTN environments Using network diagnostic tools including Wireshark, Ping and Traceroute Providing remote technical support where required Managing incidents through the ticketing system and maintaining accurate technical records Escalating more complex faults to the appropriate technical teams Contributing …/IP and network troubleshooting PBX and PSTN IP desk phones, DECT and softphones Wireshark, Ping and Traceroute TeamViewer, AnyDesk and Remote Desktop Jira Service Desk ITIL practices Relevant certifications, including CCNA or VoIP-specific qualifications, would be beneficial but are not essential. Package ...