2 of 2 Permanent Root Cause Analysis Jobs in Belfast

manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA compliance Support network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysis Carry out moves, surveys, desk relocations, and post-move support, including project-related moves Maintain accurate asset management and inventory records … including device assignments and lifecycle tracking Produce reports, ad-hoc analysis, and support desktop controls with stock and asset reporting Create and maintain knowledge base articles and technical documentation Participate in project work, including transition, alignment, and transformation activities Adhere to IT security, health & safety, and data control policies ...

Provide multi-function device (MFD) and printing support, including on-call cover where required. Support corporate networking and Wi-Fi, including patching, troubleshooting, and root cause analysis. Develop understanding of business continuity and resilience support requirements across UK locations. Provide mobility support and act as a point … including advice and implementation. Escalate incidents appropriately to ensure effective resolution across multiple UK locations. Data, Hardware Controls & Inventory Produce reports and ad-hoc analysis relating to incidents, assets, and service performance. Work closely with desktop controls teams to manage stock and inventory reporting. Maintain accurate IT asset records ...