12 of 12 Permanent Service Delivery Jobs in Belfast

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling More ❯

and Regulatory industries with its innovative technologies. An opportunity has arisen for an experienced Programme Director to establish a Client Implementation Project Office and lead and develop the Client Service Delivery function. Reporting directly to ARKK's COO, you will be the leader responsible for the successful delivery of our client implementation projects. You'll work across … multiple stakeholders to ensure our solutions are implemented on time, on budget, delivering client experience excellence. This is a leadership role that combines programme governance with client service delivery and customer relationship excellence. You will act as a trusted advisor for clients, guiding them through digital transformation, ensuring we deliver value. The following is experience which will be … and experience, we'd love to hear from you. Key Requirements: Relevant experience in Finance and/or SaaS 5 plus years' experience in leading Programme Management and Client Delivery teams Proven success in client-facing leadership roles, ideally within a B2B enterprise software or consulting environment Deep understanding of SaaS delivery models, change management and programme management More ❯

Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a commitment … to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation point, encourage best practice, support ongoing service improvements, and maintain productive relationships with … clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery More ❯

Support Engineer Belfast, County Antrim, United Kingdom Job Description Belfast site based Full-time shift working on rota basis. Your role We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex … Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Ability to follow established processes/systems. Documenting actions taken to resolve enquiries. You take ownership for listening … to and understanding the customer's problem. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Accountability for learning about current products/systems to build own technical knowledge to support business requirements. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

supporting cost control and vendor negotiations. Client & Vendor Engagement: Build strong working relationships with clients and vendors, acting as a trusted point of contact for queries and issue resolution. Service Delivery: Ensure all managed services meet agreed SLAs and client expectations, providing timely and accurate reporting. Process Improvement: Identify opportunities for automation and standardization, contributing to continuous improvement … initiatives. Documentation: Create and maintain client-specific documentation, workflows, and best practices. Strategic Projects: Participate in projects such as system migrations, RPA implementation, and advanced data analytics to enhance service delivery. Skills & Qualifications Bachelor's degree in Finance, Economics, Business, Data Analytics, or related field (or equivalent experience). Strong analytical and problem-solving skills with attention to detail. More ❯

New opportunity for a senior leader to oversee the development, delivery, and continuous improvement of cloud services across internal and external clients. This role will lead a team of cloud professionals, managing multi-cloud environments (primarily Azure and AWS) and ensuring reliable, resilient, and efficient service delivery. What You’ll Do: Lead and grow the Cloud Services business … area, aligning it with organisational strategy and customer needs. Manage the performance, development, and succession planning of your team. Standardise and continuously improve cloud service delivery to ensure predictable, high-quality outcomes. Collaborate across the organisation to integrate cloud and on-premise services seamlessly. Drive operational excellence, cost-effective delivery, and adherence to security and governance policies. More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in … line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high-priority incident management in a multi-client or shared service environment · ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process … necessary · Escalate where appropriate · Verification of resolution details · Production of Management Incident Information · Manage the progression and closure of other lower priority incidents. · Conduct incident reviews with lines of service within agreed timescales If you have the above experience please submit your CV immediately ... More ❯

Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a c More ❯

We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast . This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to … service excellence in a shift-based environment. 📍 Location: Belfast ⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off 💼 Type: Full-time, 24/7 Operations Role Overview As a NOC Shift Lead , you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service … and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities Lead and coordinate shift team activities, including monitoring, call handling, and incident management. Provide leadership and direction to ensure consistent, high-quality service delivery. More ❯