16 of 16 Permanent Service Delivery Jobs in Belfast

operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design … Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. ...

Services Organisation, working on-site at their Belfast City Centre location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset … initiatives. Key Responsibilities The post holder will work as part of the GMS ICT Support team to deliver a high-quality, effective ICT service to General Practices across Northern Ireland. Key duties include: Responding to incidents and service requests logged via the Service Desk, offering technical solutions ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office … Active Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

team. This is an exciting opportunity to lead the implementation of enterprise-wide digital systems and business transformation initiatives that will support operational efficiency, service delivery, workforce management, and organisational growth. Competitive salary up to £53,500 Hybrid working Flexible working arrangements Opportunity to lead high-profile digital … transformation projects Strong career development opportunities Exposure to senior leadership and strategic initiatives You will be responsible for managing the end-to-end delivery of technology-enabled business projects, ensuring successful implementation of commercial off-the-shelf systems while delivering measurable business benefits. Working closely with senior stakeholders, suppliers ...

level; someone acutely technical. The CTO is an executive role and will lead the studio’s operational and technical teams in relation to the delivery of in‐camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast … looking for a Chief Technical Officer – someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services ...

place and a number of significant projects are underway. The immediate priority is to take ownership of that programme, sharpen the roadmap, and ensure delivery remains focused and coordinated across multiple workstreams and external providers. This is not a role that sits above the detail. The right candidate will … defining that future structure, making this an opportunity to leave a lasting mark on how the organisation operates. Key Responsibilities: Lead and drive delivery of the IT and digital strategy, ensuring clear priorities, sequencing and measurable progress Translate strategic objectives into a practical, well-managed roadmap with defined outcomes ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity ... WKCL1_UKTJ ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during fast-paced operational activity click apply for full job details ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader … guide a team, manage stakeholders, and maintain service stability during xkybehq fast-paced operational activity A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Please click on the apply button to read ...

These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant … experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident teams and influencing service delivery outcomes. What's on Offer Salary up to £67,500 - D.O.E On-call allowance and additional payments 5% matched pension scheme Uncapped paid certifications and training Opportunity to help build ...

strong reputation for delivering tailored IT, cloud, and cyber security solutions to clients across multiple sectors and continues to invest in people, technology, and service excellence. The successful candidate will take ownership of key customer relationships, helping clients achieve their business objectives while identifying opportunities to grow existing accounts … opportunities to expand the company's customer base and market presence Attend regular customer meetings both onsite and remotely to maintain strong engagement and service delivery Create and maintain accurate sales forecasts and pipelines detailing current and future business opportunities Build effective working relationships with internal stakeholders, strategic ...

supports complex, enterprise-grade network environments and has built trusted partnerships with well-known organisations through a consistent focus on quality, technical excellence and service delivery. At the core of the company is a strong people-focused culture, characterised by collaboration, integrity and long-term commitment. With exceptional staff ...

operations. Key Responsibilities Serve as the initial contact for technical support requests, managing queries through an internal ticketing system. Record, track, and resolve incidents, service requests, and system changes in a timely manner. Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site … Support employee onboarding and offboarding activities from an IT perspective. Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery. Maintain accurate and up-to-date records of all support activities within internal systems. Deliver a professional, approachable, and customer-focused support service ...