IT Service Desk Team Leader JBLE1 NI
- Hiring Organisation
- Queens University
- Location
- Belfast, UK
Information Technology, Computer Science or related field); OR Substantial relevant experience. ITIL v4 Foundation certification including a demonstrable working knowledge of IT service management best practices, ideally with experience applying ITIL principles in an operational environment. Significant recent relevant experience working within a large, complex organisation … systems, hardware, software, and networking principles. Proven experience leading and managing a team within a customer-facing IT support environment, with responsibility for performance management, workload management, objective-setting, and service quality delivery. Extensive line management experience, including motivating and developing staff, coaching for performance, setting ...