Workload Planning Controller
Belper, Derbyshire, United Kingdom
Blue Arrow
planning, adjusting, and tracking scheduled tasks. * Managed downtime scheduling to coordinate workloads across both field teams and the contact centre, ensuring resources were used efficiently. * Took ownership of calendar management and upkeep, maintaining planned workloads and managing capacity releases through Salesforce and Monet. * Leveraged data from dashboards, reports, and workflows to support effective scheduling for both field and … contact centre teams. * Followed established processes to ensure accurate alignment between data management and how different types of work were scheduled. * Worked closely with field and contact centre managers to recommend resource allocation and ensure schedules were followed correctly. Previous experience and requirements: * Hands-on experience with automated scheduling tools is essential. * Demonstrated ability to use data More ❯
Employment Type: Permanent
Posted: