5 of 5 Permanent Case Management Jobs in Berkshire

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

with subject matter experts (SMEs) to ensure solutions meet client needs and business objectives. Lead stakeholder engagement at all levels, ensuring transparent communication, change management, and alignment across business and technical teams. Coordinate and oversee the work of multiple project managers, and third-party contributors to ensure cohesion across … objectives and do not compromise delivery. Actively mentor, coach, and support the development of project managers within the team, fostering a culture of project management excellence, continuous learning and professional growth. Ensure a consistent approach to project and programme delivery across the organisation by championing standardised methodologies, tools ...

delivery of services. Maintain a high level of product proficiency, understanding the features and limitations of Papaya's suite of products. Utilize Salesforce and Case Management tools/processes effectively. This role is hybrid and requires working from our London office at least 3 days per week. Requirements … 3+ years of prior experience in customer service or customer success. Experience in Workforce Management is a plus. Exceptional communication and presentation skills. Strong team-working skills, adaptability to a fast-paced, international work environment, and a passion for making an impact. \"Customer-First\" attitude and approach to daily ...

Hybrid) Salary: £55,000 – £70,000 + benefits Company Overview Our client is a rapidly scaling SaaS business delivering modern, cloud-based workflow and case management solutions with powerful financial and operational features. Their platform enables professional services organisations to streamline processes, improve efficiency, and gain real-time … based presentations). • Strong commercial awareness with the ability to influence buying cycles. • Excellent communication, problem-solving, and collaboration skills. • Experience in LegalTech, Practice Management, or Legal Accounting systems is an advantage, but applications from candidates across other software domains and consulting backgrounds are highly encouraged. ...