2 of 2 Permanent Chat Support Jobs in Berkshire

Join Our Clients Team as an After Sales Support Specialist! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? If so, we want YOU to be part of our vibrant team! We believe that the customer experience doesn't end at the sale-it's just the … beginning! We are on the lookout for a cheerful and professional After Sales Support Specialist to help us ensure our customers are delighted every step of the way. What You'll Do: As our After Sales Support Specialist, you will be the friendly voice on the other end of the line, guiding our customers through any questions or … be pivotal in fostering long-lasting relationships and ensuring customer satisfaction. Here's a snapshot of your responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing solutions and support in a warm and engaging manner. Problem Solving: Address and resolve post-purchase issues, ensuring our customers feel valued and heard. Follow-Up: Reach More ❯

and collaborate with internal stakeholders. You will also contribute to the creation and maintenance of internal tooling to enhance the work of both yourself and your fellow analysts. Your support to the wider organisation will be critical in the development of NCC Group’s Threat Intelligence capabilities and the broader service we offer. Key Accountabilities: OSINT collection and analysis … open-source intelligence (OSINT) from the surface, deep and dark web. Dark web access and monitoring - Gain and maintain access to dark web resources, including forums, marketplaces, shops, and chat services, to support intelligence gathering. Threat actor and trend monitoring - Track, document, and report on threat actors, including their tools, techniques, and procedures (TTPs), as well as emerging … trends across the threat landscape. Collaboration - Work closely with internal teams, including Threat Intelligence, DFIR, SOC, and Threat Hunting, to share insights, support investigations, and strengthen organisational capabilities. Reporting and communication - Produce clear, actionable intelligence reports tailored to both technical and non-technical stakeholders. Contribute to internal and external communications, including. Tooling and methodology - Maintain, refine, and optimise threat More ❯