2 of 2 Permanent ConnectWise Jobs in Berkshire

for major technical incidents. Understanding of ITIL framework; ITIL v3/v4 Foundation Certification preferred. Extensive experience with service desk and ITSM platforms (e.g., ConnectWise, Autotask, ServiceNow). Strong technical understanding of Microsoft 365, Azure, Windows Server and Desktop operating systems. Strong networking fundamentals (DNS, DHCP, VPN, routing, switching) and More ❯

performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system for improved tracking and reporting Own the Starters & Leavers process and other operational responsibilities Commute between Maidenhead and Hemel Hempstead offices to stay … principles and managed service delivery Experienced in transforming teams and raising standards Analytical mindset for managing reports, KPIs, and ticket trends Practical knowledge of ConnectWise PSA is highly desirable 🚀 The Sell Join a fast-growing MSP that’s gone from £10M to £25M in 2 years Huge opportunity to shape More ❯