As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuousimprovement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for … KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuousimprovement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at … management and support stakeholder engagement Analyse service demand and consumption trends to ensure responsiveness to evolving business needs. Maintain dashboards and reporting tools to provide visibility into service health. ContinuousImprovement & Innovation Monitor the impact of innovation and continuousimprovement initiatives. Collaborate with partners to identify and implement service enhancements. Promote a culture of More ❯
to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
Reading, England, United Kingdom Hybrid/Remote Options
Hays
About the role As a ContinuousImprovement Support, you will be joining the Data Management Team. You will be implementing improvement initiatives across the department, ensuring efficiency, stakeholder engagement and measurable progress. Tell me more, tell me more... Our client is currently looking for a new recruit in joining their Team, please read on! You … recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Experience: Data analysis and process improvement experience Excellent stakeholder management skills Strong communication skills Able to multi-task, manage priorities and work under pressure Knowledge of JIRA and Confluence What’s in it for you More ❯
Reading, England, United Kingdom Hybrid/Remote Options
Mentmore
and direct the handover of solutions into business-as-usual (BAU) operations to support a robust service transition. Own and manage deployments of new releases to the production environment. ContinuousImprovement: Identify areas of continuousimprovement and create effective solutions to implement them. Become a key contributor and advocate of SAP best practices and More ❯
Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours ContinuousImprovement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuousimprovement Team Leadership … Problem-Solving: Proactive problem-solving skills with the ability to think critically and make informed decisions Adaptability: Ability to adapt to changing environments and priorities, demonstrating flexibility in approach Continuous Learning: Commitment to staying updated on industry trends, emerging technologies, and best practices in access management and security training Certifications (Preferred) Project Management Professional (PMP or Prince 2) Other More ❯
Slough, Berkshire, United Kingdom Hybrid/Remote Options
RG Setsquare
My Client has an excellent opportunity for a ContinuousImprovement Manager to join their company. The position will oversee all operational, financial and customer activities across multiple sites around the UK. The encumbant should ensure that policies and procedures are being implemented in their property or portfolio and will ensure that all customer support, engineering and security More ❯
famous for excellence in delivery, embracing transformation with our people and our customers at its heart. As Cornerstone’s Information Security Manager, you will lead the development, implementation, and continuousimprovement of our Information Security Management System (ISMS), ensuring alignment with ISO 27001:2022. You will be responsible for safeguarding our digital infrastructure, managing cyber risk, and … governance meetings, oversee cross-departmental initiatives, and foster a culture of security awareness throughout Cornerstone. The role also involves close collaboration with the IT Security Operations team, contributing to continuousimprovement, and supporting Cornerstone's ongoing security and compliance maturity. Suitable candidates are likely to have prior experience in roles such as Information Security Manager, Security Lead More ❯
to identify and document IT requirements. Work with IT teams to translate business needs into technical requirements. Ensure that business requirements are clearly understood and addressed by IT solutions. ContinuousImprovement Identify opportunities for improving business processes through IT solutions. Promote the use of IT innovations to enhance business performance. Encourage a culture of continuousimprovementMore ❯
Bracknell, England, United Kingdom Hybrid/Remote Options
NEC Software Solutions
performance, risks, and opportunities. Oversee work package management, task allocation, and third-party supplier coordination to ensure delivery quality and timelines are met. Analyse key delivery metrics and implement continuousimprovement measures where needed. Support the process of designing and implementing the solution by engaging with Cloud engineering, security working group and technology Architecture teams. Ensure smooth … and successful hand-over from project to operational and support teams for the ongoing delivery of BAU service. Seek to enhance the NECSWS Project Management Processes by participating in continuousimprovement initiatives, updating processes and documentation as appropriate. Qualifications Required Knowledge and Experience Proven experience in managing complex hosting, cloud migration or SAAS and technology upgrade projects. More ❯
to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuousimprovement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid … performance analysis. Experience with project management tools (Asana preferred). Analytical mindset with excellent attention to detail. Effective communicator and collaborator across technical and non-technical teams. Passion for continuousimprovement and operational excellence. Even if you don’t tick every box, we’d still love to hear from you. What You’ll Get Opportunity to shape … operational excellence in a scaling SaaS business Exposure to global service delivery and enterprise-level transformation Collaborative, improvement-focused culture Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis. More ❯
Reading, England, United Kingdom Hybrid/Remote Options
Mobile Broadband Network Ltd (MBNL)
proactive and detail-oriented Programme Support Specialist to join our dynamic team. This role is pivotal in supporting our Programme and Project community, ensuring high standards of delivery and continuousimprovement across our tools, processes, and governance. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you … Maintain key documentation including plans, forecasts, RAID logs, stakeholder maps, and SharePoint spaces. Stakeholder Engagement - Collaborate with internal teams, shareholders, and suppliers to support project needs and drive outcomes. ContinuousImprovement - Contribute ideas and actions to enhance PMG processes, tools, and governance frameworks. What you’ll bring Experience in a project environment with strong planning and reporting More ❯
purpose control testing environment that supports the organisation's security and compliance objectives. What you'll be doing as a Control Testing Lead - Cyber Security Support the implementation and continuousimprovement of the Cybersecurity Control Testing Framework. Execute control testing in line with defined procedures, templates, and standards. Assist in the development and localisation of standard test … each control assessment, including test plans, test results, and final reports. Escalate issues, delays, or risks to the Control Testing & Assurance Manager, contributing to the resolution of challenges and continuousimprovement of the testing process. Collaborate with control owners and stakeholders to gather evidence, clarify control objectives, and support the smooth execution of testing activities. Stay informed More ❯
Maidenhead, England, United Kingdom Hybrid/Remote Options
Heriot Brown In-House Legal Recruitment
combine cutting-edge technology with deep sector expertise to help clients protect and commercialise their ideas on a global scale. They’re known for a strong culture of collaboration, continuousimprovement, and innovation — offering lawyers the chance to work on complex, cross-border matters within a fast-moving and intellectually stimulating environment. The Role This newly created … as protection, licensing, and collaboration arrangements. Supporting product and technology teams on commercialising IP assets and managing risk. Providing pragmatic, business-focused advice to senior stakeholders. Assisting with the continuousimprovement of legal processes and template documents. About You UK qualified solicitor (or equivalent) with 2–3 years’ PQE gained in a leading law firm or in More ❯
Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge … services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service … external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. ContinuousImprovement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Experience supporting services across hybrid More ❯
Reading, Berkshire, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
Power Platform Functional Consultanto Azure Enterprise Data Analysto Power BI Data Analyst Personal Qualities: * Excellent communicator with strong stakeholder management skills* Collaborative, solution-oriented mindset* Enthusiastic about innovation and continuousimprovement What You'll Get in Return * Competitive salary, car allowance, and annual bonus* 8% employer pension contribution via Salary Sacrifice Scheme* Hybrid working - choose your three More ❯
Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge … services in secure or complex environments. · Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. · Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. · Familiarity with business systems, identity management, and secure service principles. · Strong communication skills across technical and non-technical audiences. · A proactive mindset focused on customer satisfaction and service … external partners. · Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. · Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. · ContinuousImprovement: Contributing to service maturity through documentation, automation, and feedback loops. · Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: · Experience supporting services across hybrid More ❯
working styles and team dynamics. Analytical Thinking & Problem-Solving: Strong analytical skills with a structured, logical approach to diagnosing and resolving issues. Detail-oriented with a mindset geared toward continuous improvement. Able to prioritize and manage multiple projects simultaneously in a dynamic environment. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build More ❯
Transformation team . This role plays a key part in shaping and implementing DevOps best practices across the Salesforce platform, ensuring stability, scalability, and security while driving automation and continuous improvement. You'll define and implement CI/CD pipelines, enhance developer workflows, and lead initiatives to improve platform performance and reliability. This position requires strong technical expertise in … monitoring and logging solutions for proactive issue detection. Respond to production incidents, conduct root cause analysis, and implement preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Automation & ContinuousImprovement Identify opportunities to automate manual processes within the Salesforce estate. Lead efforts to enhance development workflows and manage code across projects and teams. What You'll More ❯
Transformation team . This role plays a key part in shaping and implementing DevOps best practices across the Salesforce platform, ensuring stability, scalability, and security while driving automation and continuous improvement. You'll define and implement CI/CD pipelines, enhance developer workflows, and lead initiatives to improve platform performance and reliability. This position requires strong technical expertise in … monitoring and logging solutions for proactive issue detection. Respond to production incidents, conduct root cause analysis, and implement preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Automation & ContinuousImprovement Identify opportunities to automate manual processes within the Salesforce estate. Lead efforts to enhance development workflows and manage code across projects and teams. What You'll More ❯
and external. Establish and enforce quality standards for project deliverables by conducting regular project reviews to ensure compliance with quality requirements and the delivery of high-quality outcomes. Drive continuousimprovement initiatives within the project management function by consistently assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable … project performance. Elevate customer satisfaction by understanding their needs, ensuring on-time and within-budget delivery while upholding a high standard of excellence. Additionally, leverage survey results to drive continuous improvements and enhance the overall customer experience. Collaborate on customer-facing pre-sales initiatives, providing valuable support deal and contract reviews. Demonstrate meticulous attention to details with a focus More ❯
aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuousimprovement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for More ❯
for dealers and staff. • Quality Assurance: Monitor pilot rollouts, collect feedback, and ensure issues are resolved promptly • Performance Tracking: Define KPIs, track usage, and report on progress and outcomes • ContinuousImprovement: Identify process enhancements to accelerate global adoption and improve user satisfaction Required Skills & Experience • 5+ years’ experience in software implementation, deployment, or project management, ideally in More ❯
Reading, Berkshire, England, United Kingdom Hybrid/Remote Options
Robert Walters
explain complex data concepts clearly to technical and non-technical audiences. Collaborative and adaptable, with a strong focus on stakeholder engagement. Proactive, solution-oriented, and driven by curiosity and continuous improvement. Passionate about using data and AI to make a tangible difference. Benefits include: Car allowance and Annual Bonus Salary Sacrifice Pension Scheme with up to 8% employer contribution More ❯
Maidenhead, Berkshire, South East, United Kingdom Hybrid/Remote Options
Dignity Funerals Limited
tech, health tech). Thrive in cross-functional teams and believe in shipping fast, learning fast, and iterating often. Are passionate about team health, development, and a culture of continuous improvement.. What we're looking for Proven delivery of secure, scalable technical products. Background in backend/system architecture and cloud-native development. Familiarity with modern SDLC : CI/ More ❯