1 to 25 of 48 DemandTrendPermanent Customer Engagement Jobs in Berkshire

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

About Invoka Consulting Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions. We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software platforms. Our expert advisory and professional services empower businesses to achieve seamless digital transformation through … the implementation and adoption of best-in-class technologies. The Role: Customer Success Associate We are seeking a motivated and enthusiastic Customer Success Associate to join our team. This junior role is ideal for a recent graduate or someone with up to one year of experience looking to start their career in customer success within the SaaS … acting as a reliable point of contact and learning from experienced colleagues. You will gain hands-on experience working with leading global organisations, assisting with onboarding, adoption, and ongoing customer engagement to ensure success and satisfaction. Key Responsibilities: Support the Customer Success team in managing client relationships and day-to-day customer needs. Assist in monitoring More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to commercial More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

develop and expand the team, will we expect you to identify new talent and partnering opportunities with industry and academia. The role is also critical to identifying and winning customer-funded projects, leveraging our internal investment and bringing customer requirements into our capability roadmaps Interdisciplinary working is critical to solving our customers' problems, and you will benefit from … CortAIx Factory, ensure the development of AI models, algorithms, and data architectures meets business, technical, and regulatory requirements. Promote best practices in AI ethics, robustness, transparency, and governance. Market & Customer Engagement Build customer intimacy to help secure customer-funded projects Monitor industry trends, competitive landscapes, and benchmarks to maintain a technical edge. Identify and engage third … artificial intelligence, or a related field. And/or appropriate hands-on experience of practical AI engineering. Proven track record in developing and delivering novel AI solutions to satisfy customer needs. Demonstrable knowledge and experience of delivering operational AI solutions. Familiarity with data analytics, technology, and governance. Excellent stakeholder and project management skills, with experience in client-facing roles. More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

a dynamic and strategic Principal Architect in the UK to join our EMEA team, as a thought leader and trusted advisor for NetApp's strategy, technology focus areas, and customer imperatives - both within NetApp and across our partner and customer ecosystems. Principal Architects are experts at positioning NetApp's Intelligent Data Infrastructure business technology strategy into each of … the customer-driven imperatives where our portfolio is differentiated and solves their challenges with high residual value. They are focused on Data Infrastructure Modernization, Artificial Intelligence, Cloud Transformation, and Cyber Resiliency. In this role, you will act as the tip of the spear, opening up net-new opportunities at new logos and expanding the footprint at existing accounts, focused … to a seat at the table, and opening the door to NetApp sellers to cultivate the deal through to close. The ideal candidate brings a strong background in sales, customer engagement, and product innovation, with a proven ability to think strategically and drive cross-functional initiatives. This position will report to the Director of Principal Architects, EMEA. Job More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

An ideal candidate will have some software development background, but experience in working with customers to gather requirements and deliver solutions. Responsibilities: The responsibilities of a Technical Consultant include: • Customer engagement to collect technical integration and solution requirements • Attend customer sales calls when needed to support technical integration and solution topics. • Design and configuration of software platform … to meet customer requirements • Engage in the customer support process to help with resolution on certain technical integration and solution issues. • Provide internal and external customers answers and ideas related to software integration and business process implementation • Solution testing and documentation • Attending meetings, sessions and other company events • Reporting on daily responsibilities and tasks Qualifications: Skills • Analytic and … a background in IT/Systems/Interfaces is a plus • Knowledge of telematics industry, mobile workforce management, or route optimization is a plus. • Excellent analytic skills. • Presentation and customer relationships skills are required. Location: Reading, UK More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

closure. Ensure Opportunity Transparency: Maintain clear visibility into each sales opportunity’s progress, including timelines, key milestones, and deliverables. Streamline Post-Sale Transitions: Facilitate smooth handoffs to implementation and customer success teams, ensuring a cohesive customer experience. Support New Product Launches: Play a key role in launching and scaling new product offerings by helping to define and optimize … handoff and readiness processes. Embrace Global Collaboration: Work flexibly across time zones and travel internationally as needed to support customer engagement and success. Requirements Exceptional project management and organizational abilities — a results-driven professional who consistently brings initiatives to completion. Proven ability to manage complex sales cycles with multiple stakeholders. Outstanding communication and interpersonal skills, with the ability More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

on all planning of revenue and supply forecast Evaluate potential of new assets, developing a recommendation analysis and report In collaboration with brand teams, inform and support the omnichannel customer engagement plan Support brand teams with their digital marketing strategy Lead on SFE with sales managers and BUD. Optimising use of OCE and effective use of Tableau reports … Experience in the pharmaceutical or dermo-cosmetic industries within multinational companies, with a preference for those who have experience in both sectors Demonstratable knowledge of the external market and customer environment and the UK pharmaceutical industry/Consumer market Good knowledge of marketing, business and compliance processes, incl. ABPI Code of Practice Highly numerate and analytic skills with strong More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯