16 of 16 Permanent Customer Engagement Jobs in Berkshire

Permanent employee, Full-time Reading, Hybrid Customer Success Manager 35,000 - 40,000 £ per year Your mission Company Overview: AppFox is an innovative software development team specializing in creating cutting-edge apps for ecosystems like Atlassian, Monday, and Miro. It is part of Automation Consultants (AC) but markets its … products under the AppFox name. Our solutions are used by high-profile organizations such as Twilio, Deloitte, Microsoft, Oracle, and Ocado, among a customer base of over 3,000 organizations worldwide. Our focus is on enhancing document and data management to streamline workflows and boost productivity. AC, our parent … providing full-spectrum solutions across the software development lifecycle, including consultancy, migrations, training, and managed services. Position Overview We are seeking an enthusiastic and customer-driven individual to join us at AppFox as a Customer Success Manager. You will be instrumental in helping our customers achieve value faster More ❯

Customer Service Advocate YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission … we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Role Overview: 👀 As a Customer Service Advocate, you’re the heart of the Customer Engagement Team! Your mission: to connect with customers, solve problems, and ensure top More ❯

an emphasis on designing and optimising lead scoring processes, ensuring the throughput of content to support both demand generation and lead nurturing campaigns, identifying customer marketing opportunities and exploiting new opportunities. The role will also involve the day-to-day management of a busy team to ensure that deadlines … of establishing and managing demand generation marketing functions. Key Areas and Responsibilities Develop and execute multi-channel nurture campaigns to guide leads through the customer journey. Analyse campaign performance and optimise messaging, timing, and segmentation. Create strategies to increase customer value by identifying product sale opportunities. Develop targeted … campaigns to upsell, cross-sell, and drive repeat purchases. Foster customer loyalty through events, webinars, and exclusive content. Utilise existing technology (such as Hubspot) and recommend additional technology to automate and optimise nurture campaigns. Develop and maintain sophisticated lead scoring processes. Implement A/B testing to refine messaging More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for Threat Protection, products under the Microsoft Defender brand. More ❯

giving patients better access to innovative treatments. Our Services: Market Access - Value and Access Strategy, Pathway Analytics, Transformation, Case Finding, Training and Development Market Engagement and Activation, Patient Engagement and Clinical Support Recruitment and People Outsourcing Services, Nursing Services, Clinical Pharmacists Our Clients: Pharmaceutical, Med Tech, Biopharma, Startups … Consumer Health, Biotech, Med Devices, Healthcare Providers What You'll Do: Prospect & Leverage : Identify and capitalise on new business opportunities within existing and potential customer accounts. Network & Build Relationships : Actively engage with industry professionals to establish connections and uncover opportunities. Strategic Planning : Collaborate with Sales Management to develop and … comprehensive sales plans for target accounts. Lead Sales Process : Prepare and deliver compelling sales presentations, coordinate proposals, respond to bids, and manage contractual documents. Customer Engagement : Maintain visibility within customer organisations, ensuring satisfaction through regular communication. Sales Reporting : Track and report all sales activities in our CRM More ❯

and Network Security. We're looking for an experienced Technical Pre-Sales Architect specialising in Cyber Security to deliver consultative, vendor-agnostic solutions, ensuring customer requirements and business outcomes are consistently prioritised. This role involves leading customer engagements with a consultative, solution-focused approach, particularly across Cyber Security … proposals and accurate Statements of Work (SOWs), working closely with Bytes' Cyber Security and Network Security delivery teams. Role Responsibilities Lead technical pre-sales customer engagements, adopting a consultative, agnostic, and customer-focused approach. Create detailed Statements of Work (SOWs) in collaboration with Cyber Security and Network Security … Compliance & Assurance (ISO 27001, PCI DSS), penetration testing, and vulnerability assessments. Provide thought leadership, offering expert guidance to customers, ensuring Bytes remains aligned with customer-specific requirements and outcomes. Maintain independence and objectivity in solution recommendations. Provide technical consultancy and strategic support to Account Management and Solutions Specialists throughout More ❯

including engineers , data scientists , designers , and researchers , to discover and deliver products that are valuable, viable, usable, and feasible. The Product Manager will champion customer needs, translate market opportunities into product strategies, and drive execution from discovery to launch. At Wireless Logic, we are on an ambitious journey to … solutions. We are evolving into a Product Operating Model, shifting from an IT mindset to a product-driven culture that focuses on solving real customer problems and delivering tangible business outcomes. As part of this transformation, we are building a cutting-edge AI & Analytics platform that will enable businesses … you to help shape it. Your Daily Quest: Define and drive the product strategy for AI-powered analytics, ensuring alignment with business goals and customer needs. Lead product discovery , working closely with customers, designers, and engineers to identify the most critical problems and validate solutions. Develop and own the More ❯

We are looking for a proactive Customer Success Specialist to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in driving platform adoption, assisting clients with setup, and offering low-level technical support. Additionally, you will track customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Responsibilities: Guide new clients through the platform setup process and deliver Super User training. Ensure strong platform adoption among both new and existing users. Develop a deep understanding of customer workflows and advise on … best practices. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user experience or sales process. Build relationships with engaged users to create referrals and case studies . Provide basic technical support More ❯

CDS Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and … ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE … we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme. Vacancy Location Park Way Newbury RG14 1DJ Wage Frequency Custom Number More ❯

business case development, price modelling, developing USPs and market messaging, supporting development of product launch plans and collateral, supporting internal and external launch activities, customer engagement, ongoing sales support, reference site development, and support. Collaborate with the Product Management team and Marketing to support the development of product … the management of NEC product roadmaps with product management teams. Support the management of the Product Catalogue Support the development of content on the Customer Portal Support analysis of customer and sales activity to support business budget and investment planning. Qualifications, work experience, knowledge: Excellent people and management More ❯

leadership. Key Responsibilities: Sales Leadership & Revenue Growth Develop and execute Public Sector go-to-market (GTM) strategies to drive new ARR growth within targeted customer groups. Oversee and lead 3 sales leaders, representing each of the 3 pillars (Education, SLG and Federal), providing strategic direction, coaching, and mentorship. Own … meets and exceeds targets. Cross-Functional Leadership & Strategic Execution Act as a key liaison between Sales and internal teams (Marketing, Product, Legal, Finance, and Customer Success) to align on go-to-market strategies, pricing, and deal execution. Provide thought leadership and insights into cybersecurity trends, compliance mandates, and emerging … guide product development and sales messaging. Lead quarterly business reviews with executive leadership, presenting sales forecasts, market insights, and pipeline trends to shape strategy. Customer Engagement & Advocacy Build and nurture strong relationships with key customers, ensuring a high level of customer satisfaction, trust, and long-term partnerships. More ❯

Responsibilities Lead and manage the tender process alongside the Enterprise Team (Enterprise Account Manager and Sales Executive) including opportunity pipeline. Attend all required external customer engagement with the Enterprise Team. Responsible for taking the Minutes of Meeting to distribute to the team and store on the Tender Portal … including training and support for technical responses. Supporting the Enterprise Team in the handover of successful bids to the Implementation Team, Contracts team and Customer Experience team to ensure. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and More ❯

Responsibilities Lead and manage the tender process alongside the Enterprise Team (Enterprise Account Manager and Sales Executive) including opportunity pipeline. Attend all required external customer engagement with the Enterprise Team. Responsible for taking the Minutes of Meeting to distribute to the team and store on the Tender Portal … including training and support for technical responses. Supporting the Enterprise Team in the handover of successful bids to the Implementation Team, Contracts team and Customer Experience team to ensure. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and More ❯

the TV, Media, Aerospace and Satellite communication industries including some of the top household brands. We are working on a mix of long-term customer engagements and shorter consulting projects, quickly fast tracking their experience within the industry, and their career. Responsibilities: Collaborate with stakeholders to understand and implement More ❯

systems are installed, calibrated, and maintained to the highest standard. This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader. Job Responsibilities Field Operations • Carry out installation, commissioning, preventative maintenance, calibration, and decommissioning of CMM equipment. • Diagnose … repair faults at the component or module level, covering both electrical and mechanical systems. • Produce clear, detailed service documentation and reports following site visits. Customer Engagement • Serve as a trusted technical advisor during all phases of the service process. • Support coordination and scheduling efforts to streamline service delivery. More ❯

to prospects and train new users. Drive product adoption among new and existing clients. Understand client workflows and advise on best-fit solutions. Monitor customer engagement and spot opportunities or risks. Flag recurring technical issues to help refine product experience. Build strong customer relationships that lead to More ❯