13 of 13 DemandTrendPermanent Customer Retention Jobs in Berkshire

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted 19 Days Ago job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

and its key client(s), manages the overall relationship with the client(s) from identifying their needs and goals down to delivering solutions and value to secure the ultimate customer experience. Leads and steers a Customer Team with the overarching goal of fostering long-term relationships to drive mutual success wherein the Customer is put at the … Center. Key purposes of the Client Executive Role within the Customer Centric Model include: Customer Team Leadership: Steering cross-functional team(s) to align and orchestrate the account's 'objectives with the overall company vision and foster strong customer relationships and key-stakeholder management, ensure solid topline growth and healthy financial performance, while delivering an unparalleled customer … the company's products and services delivered. Aim to become the trusted advisor for the customer. Client Executive is the guardian of the relationship leading towards that milestone. Client Retention: Ensuring an elevated level of client satisfaction and loyalty to minimize churn and retain valuable clients over the long term. Acting as a trusted advisor and strategic partner More ❯

Job Title: Customer Success Manager (German speaking) Location London Hybrid: You will be required to be in the London or Reading office once a week Target Start Date: August 2025 Contract duration : 12 months Day Rate: Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation … to continue with Deloitte. About the Project We are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client’s Corporate customer segment . These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage … Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables – responsibilities but not limited to; Own and manage a defined territory and portfolio of Corporate customers and oversee all More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

About: Customer Success and Sales Executive Central London £30,000 base salary + OTE We are on the lookout for an ambitious, relationship-driven customer success executive to join our award winning, high growth clients team. The Role: As a Customer Success and Sales Executive, you will be the voice of our clients customers within the company. … Your role will be to ensure customer satisfaction, retention and long-term success by building strong relationships and providing exceptional support. You will deliver a ‘first class’ customer services and help them maximise the value of our clients services while identifying opportunities for growth. £30,000 base salary Collaborative, open minded social culture and office environment … ranking them as one of the 50 fastest-growing technology companies in the UK. They have grown 836% over the last 4 years and are looking for a Customer Success and Sales Executive who can supporting their growing customer base. Partnering within a range of different industries including market leading high street retailers, national car manufacturers and companies More ❯

role: We are seeking a Technical Account Manager to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and … Maintain regular pipeline forecasts for both your clients and your team. Mentorship Mentor Account Managers on technical alignment appropriate to their accounts. Work with the Director of Sales Ops & Customer Success to maintain and optimise the tech stack. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. … APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role. More ❯

managing and growing a portfolio of existing B2B clients through all stages of their audio-visual (AV) solutions. This is a proactive sales and relationship management role, focused on customer retention, opportunity development, and revenue generation The Sales Account Manager must be IT savvy and client solution orientated. You must have the ability to deliver a product … Manager will participate in the following, but not limited to: Nurture strong relationships with existing customers and key decision-makers Conduct regular account reviews to uncover growth opportunities Understand customer needs and align solutions accordingly Work closely with external sales and technical teams to deliver exceptional service Meet and exceed sales targets across designated accounts Identify and pursue upsell … and cross-sell opportunities Prepare compelling quotations and follow up to close business Negotiate pricing and terms with confidence Deliver high standards of customer care and responsiveness Manage inquiries and resolve issues efficiently The successful candidate will have proven B2B sales or account management experience, ideally within a technical or solution focussed environment; corporate, retail or education sectors. You More ❯

role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and operations. More ❯

enhancing our digital marketing efforts. As part of this strategy, we are seeking a skilled and creative Digital Marketing Consultant to help us drive brand awareness, lead generation, and customer acquisition through various digital channels. Job Purpose: The Digital Marketing Consultant will be responsible for developing, implementing, and managing the digital marketing strategy to promote the company's logistics … and implement a comprehensive digital marketing strategy to grow the company's online presence and attract new customers. o Align marketing strategies with business goals, particularly in relation to customer acquisition, brand visibility, and revenue growth. o Identify target audiences and tailor digital marketing campaigns to meet the needs of different customer segments. • Search Engine Optimization (SEO): o … presence across relevant social media platforms (LinkedIn, Twitter, Facebook, Instagram, etc.). o Create engaging and relevant content, including posts, videos, and graphics, to build brand awareness and foster customer engagement. o Run paid social media campaigns to promote services, generate leads, and grow followers across platforms. • Content Marketing: o Create and manage a content calendar, producing high-quality More ❯

Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction. Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are met while identifying areas to grow and strengthen long-term … several client accounts Managing and mentoring large technical teams (40+ field engineers and support staff) Overseeing financial performance across contracts, ensuring revenue and margin targets are met Supporting client retention through service quality, relationship building, and account growth Partnering with Sales on RFPs, bids, and customer presentations for new opportunities Ensuring full compliance with internal policies, client More ❯

Video & Social Adtech company who have grown their revenues by 300% over the past 5 years and tripled their headcount! The Role We are looking for a results-oriented Customer Success Manager to execute cross-platform performance campaigns. You will be responsible for managing end-to-end campaigns across YouTube. Requirements Managing … client partnerships from start to finish. Including strategy, brief response, media plan creation, execution, reporting and invoicing Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction Analytical and critical evaluation capability is required for use in post-campaign analysis Responding to all client requests with urgency by using knowledge and More ❯