1 to 25 of 34 Permanent Customer Service Jobs in Berkshire

Customer Support Consultant Accountancy Location: Wokingham Salary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with … strong customer service skills. You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function. Key Responsibilities Deliver high-quality second-line support via telephone ...

excited by the idea of building relationships that turn into real business opportunities? Perhaps you've already had some success in sales, retail, hospitality, customer service or business development and you're ready for something bigger. Now imagine combining that ambition with a business that's helping organisations … Depending on Experience (£50,000 OTE Uncapped) Clients Include: The National Gallery, Imperial College & Le Manoir aux Quat'Saisons Values: Innovation Sustainability Collaboration Exceptional Service Company: Sustainable Furniture Restoration Specialists & Commercial Furniture Suppliers Your Background/Skills: Sales, Relationship Building, Customer Service, Business Development, Networking, Communication ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through … resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution ...

office-based B2B sales role focused on cold calling, new business generation and account development. This role would suit someone from a telesales, retail, customer service or office-based sales background looking to move into a professional B2B sales environment. Key Responsibilities Make outbound calls to business customers … including cold calling to generate new business Build a pipeline, follow up leads and win new accounts Understand customer needs and present suitable solutions Keep CRM records accurate and up to date Essential Requirements Experience in sales, telesales, retail sales, customer service or another target-driven role ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security-driven ...

have a proven track record in customer service with great call handling experience? Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor. This … supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £24,785. Working hours: Mainly working ...

Sales Executive Location: Reading, UK Salary: Up to £48K Company Overview A dynamic and growing audiovisual solutions provider delivering innovative technology solutions and exceptional customer service across a range of industries. The business specialises in transforming collaboration, presentation, and communication spaces through tailored AV and IT solutions. … follow-up. Manage and grow a portfolio of high-value accounts. Conduct regular client reviews to identify upselling and cross-selling opportunities. Deliver excellent customer service to maintain long-term client relationships. Collaborate with marketing teams on account-focused campaigns and initiatives. Support and mentor junior sales team ...

Manager (SBDM) Location: Reading, UK Salary: Up to £48K Company Overview A dynamic and growing audiovisual solutions provider delivering innovative technology solutions and exceptional customer service across a range of industries. The business specialises in transforming collaboration, presentation, and communication spaces through tailored AV and IT solutions. … follow-up. Manage and grow a portfolio of high-value accounts. Conduct regular client reviews to identify upselling and cross-selling opportunities. Deliver excellent customer service to maintain long-term client relationships. Collaborate with marketing teams on account-focused campaigns and initiatives. Support and mentor junior sales team ...

require to run successful events. Typical projects will require briefing a team of developers on bespoke customisations to my client's software according to customer needs, website development, software configuration and the provision of reporting capabilities. Managing several such software implementation projects concurrently, the Project Manager/Implementation Manager … will be the primary day-to-day point of contact for the customer, providing exceptional customer service and stakeholder management. The Company Joining a software house nestled in South Oxfordshire, the Project Manager/Implementation Manager will enjoy a remote working setup, but with quarterly meet ...

Service Desk Analyst (1st Line Support) We are seeking a customer-focused IT Service Desk Analyst to be the first point of contact for IT incidents and service requests. You will log, triage, and resolve issues end to end, delivering excellent service in line with … contact resolution. This role suits someone who enjoys problem-solving in a fast-paced Managed Services environment and takes pride in delivering a positive customer experience. Working Hours 24x7x365 shift rota: 4 days on/4 days off/4 nights on/4 days off (12-hour shifts ...

technical analysis who wants to develop their skills in enterprise software, reporting, process improvement and digital transformation. You'll work alongside experienced consultants, supporting customer environments, resolving technical issues, assisting with system upgrades and migrations, and helping organisations improve the way they manage and optimise their business processes. Responsibilities … projects, including testing and validation activities. Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required. Participating in customer meetings, workshops and technical discussions. Maintaining support documentation, knowledge articles and configuration records. Working with internal teams, software vendors and implementation partners to deliver ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working Pattern … periodic audits Document and improve processes; maintain team SharePoint Printing/Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide ...

client based in Bracknell is seeking a Service Desk Engineer to join its team based in Bracknell. This is an excellent opportunity for someone with strong problem-solving skills, a customer-focused approach, and an interest in technology. Full training will be provided, making the role suitable … individuals at the start of their technical career. Key Responsibilities: · Provide first-line technical support and fault diagnosis. · Log, prioritise, and manage incidents and service requests. · Escalate complex issues to specialist teams where required. · Coordinate engineers and resources to ensure timely resolution of issues. · Keep customers and internal stakeholders ...

Customer Support Consultant Accountancy Location: Wokingham Salary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with … strong customer service skills. You will support customers using accounting softwa... WKCL1_UKTJ ...

experienced Fire & Security Engineer to join their growing engineering team across the reading and M4 corridor region. This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

Opportunity Our client is a leading company in the audio visual sector, dedicated to delivering cutting-edge solutions and exceptional service to their clients. As they continue to experience rapid organic growth, they are looking for a dynamic Internal AV Account Manager to join the team and contribute … pursue new business opportunities, aiming to increase revenue and market share. Business Development: Generate leads and manage the sales pipeline to achieve sales targets. Customer Support: Provide excellent customer service, addressing client inquiries and concerns promptly and effectively. Project Coordination: Collaborate with internal teams to ensure seamless ...

specialist educational technology, making it an excellent opportunity to continue developing your career in IT. You'll provide first-line technical support, manage service desk tickets, install and configure hardware, support classroom technology and assist with maintaining the school's IT infrastructure. You'll also play a key role … positively impact the lives of young people every day. The Role *Provide first-line IT support to staff and students *Manage and respond to service desk tickets *Install, configure and maintain desktops, laptops, tablets and peripherals *Support Microsoft 365, Entra ID and Active Directory user administration *Maintain IT assets ...

England, delivering IT projects from design through to implementation. You will work across infrastructure, networking, hardware, and cloud technologies, whilst also supporting the wider service desk function and contributing to the continued growth of the business. As part of a close-knit team, you will have the opportunity … firewalls (such as WatchGuard or Fortinet), Windows Server, DNS, DHCP, VLANs, and routing is highly desirable. You will be a strong communicator with excellent customer service skills and the confidence to work independently on client sites. A full UK driving licence and willingness to travel across the South ...

Surveillance Job Type : Full time Location : on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced into ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … enhancements. This is a high-impact role where you'll partner with Product, Engineering and Delivery teams to design smart, scalable solutions that elevate customer experience, boost performance and simplify our tech estate. You'll bring big-picture thinking, make commercially savvy decisions, and help build a culture ...

opportunities of a national organisation whilst retaining the supportive culture and agility of a regional business. Known for their technical expertise, quality of service and long-standing client relationships, the company continues to secure major contracts across multiple sectors. Their commitment to investing in people, training and internal progression … clear pathway into management, with the opportunity to take on greater responsibility and potentially progress into overseeing the contract in the future. Key Responsibilities Service and maintenance of CCTV, Access Control and Intruder Alarm systems Fault finding and diagnosis across a variety of security platforms System upgrades and remedial ...

build a career in sales? Do you enjoy connecting with people, making calls, and uncovering new business opportunities? If you have an interest in Service Management or IT Services (even if it's from customer service, support, or related experience), this could be the perfect launchpad … outbound prospecting and cold calling in a global market Strong telephone manner, negotiation ability, and natural business sense Ideally some background or exposure to Service Management , IT Services , IT support, or a similar field (but enthusiasm and quick learning are key!) Fluent English with excellent communication skills to create ...

inbound enquiries, trade show leads, and marketing campaigns Support ongoing sales and marketing initiatives/events Work closely with senior commercial leadership on customer engagement activity Maintain CRM and prospecting activity records Develop knowledge of warehouse automation , software , ecommerce, retail, and fulfilment sectors Ideal Candidate Profile Graduate calibre … sales/business development Comfortable speaking with businesses and building relationships Motivated by progression and career development Experience in SDR, BDR, recruitment, marketing, retail, customer service, or outbound sales environments would be advantageous Working Environment Hybrid working structure 3 days per week in the Bracknell office (Monday, Tuesday ...