1 to 25 of 85 Permanent Customer Service Jobs in Berkshire

and Surveillance Job Type : Full time Location : on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … and reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced … into the local market and contribute to the development of sales strategies； Identify channel customer needs and requirements, and analyse customers' reactions to all aspects of the product, price, post-sales service, etc； Analyse sales figures, and assist the marketing department； Maintain a long-term relationship with existing more »

be tackling. The role will involve: •Incident Management: Incident logging, triage, managing the Incident to resolution in conjunction with the 3rd parties, keeping the service desk record in all toolsets updated in accordance with agreed work Instructions. Mandatory Skills: •Experience in incident resolution and/or system management of … secure IT infrastructures • Experience in Customer Service environment – liaison with customers scheduling engineering attendances • Experience in scheduling/diary management • Experience dealing with 3rd parts suppliers • Experience and confident in use of MS Office programs more »

accurate and efficient shipment processing. The Operations Manager will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry. Responsibilities:- Team Management: Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse. Foster … levels and warehouse organization. Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse. Art Team, Remail and Customer Service: Collaborate with the Art and customer service team to address client inquiries and concerns. Liaise daily with both teams and … Management: Monitor and control operational costs within budgetary constraints. Identify cost-saving opportunities and implement efficiency measures. Meet with courier and freight suppliers for service level and price negotiations. Compliance and Regulation: Ensure compliance with transportation regulations and industry standards. Keep abreast of changes in regulations and implement necessary more »

to safety protocols and guidelines while working on-site. This field-based role requires travel to project sites for installation and maintenance. Provide excellent customer service to clients. Requirements High school diploma or equivalent; relevant technical certifications are a plus. Proven experience as a Data Cabling Technician or more »

for our farmer clients across the region using GPS technology. Often working alone, you will be self-motivated, organised and have previous experience involving customer-facing activities to ensure we provide a professional and safe service to customers. This is a physically demanding role, and you must be … plan with employer contributions of up to 7% Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Strong customer focus Strong communication skills both over the phone and face to face Full UK driving licence Able to work outside in all conditions IT … As a Soil Technician your role will involve: Field services including GPS soil sampling Handling of digital data and maps Management and planning of customer orders and schedules Basic ATV and hardware/software maintenance Understanding and deliver exceptional customer service to internal and external stakeholders Excellent more »

Service Manager Slough Circa £47250+ company vehicle Exciting opportunity available for a Service Manager to join a market leading special purpose vehicle organisation to deliver the highest possible levels of customer service to their defined region and ensure the Service Centre operates in an efficient … and effective way. Service Manager Responsibilities: Attend to customer requirements Maximise the use of the resources available to the Service Centre Ensure that the service technician's work is completed to the highest mechanical standards Administration activities are completed correctly Always ensure that a high standard … of depot housekeeping and cleanliness is maintained, with focus on image standards. When necessary, assist the Service Centre controller with the prioritising of the engineer workload to ensure that all work is covered in good time. Ensure that the Service Centre monthly objectives are completed Continually monitor depot more »

Vouchers Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Chubb Community Care now has an opportunity for an Service Engineer to join our team based covering West Sussex, Somerset, Dorset, Surrey, Oxfordshire and Wiltshire.Key to this role isto provide first line service …/maintenance support to all the company & third party products in use, when called upon to do so Job Description To provide first line service/maintenance support to all company & third party products in use, when called upon to do so. To provide small works engineering functions from … initial survey, through installation to commissioning and customer handover To participate in an out of hours callout rota (typically 1 week in 3) To achieve minimum KPI targets for Response and First time fix on all Corrective and Preventative Maintenance visits. Responsibilities: Carry out Corrective and Preventative Maintenance on more »

Field Service Engineer Reading £26,500 - £27,500 + Stability + Varied role + Benefits + Family Feel Environment + Package + IMMEDIATE START Are you a Field Service Engineer with experience in EPOS and IT looking to work in a business where you can feel appreciated and … will treat you as more than just another number. Work for a leading provider of EPOS and IT installations who pride themselves on their customer service standards across Europe.The lucky field service engineer will play a vital role and will be able to increase your skills with … a company focused on being a great place to work. This Field Service Engineer Role will include: * Field Service Engineer role - Regional cover * Service, maintenance and installation of company equipment * Testing and Replacement of Tills and EPOS systems The successful Field Service Engineer will have: * A more »

Growing existing relationships by securing new lease contracts for new equipment Achieving and exceeding agreed quarterly and yearly targets Responding to all prospect and customer requests in a super-efficient and professional manner. We are well known for our impeccable customer service and efficiency. Managing and logging … all prospect and customer engagements on our CRM system Desired skills and personal qualities required: Minimum of 2 years B2B sales experience Previous experience in a Business Development role advantageous Experience of selling to/working with the education sector is beneficial but not essential Able to perform in more »

Field Service Engineer - Coffee Machines Covering - Reading, Slough, High Wycombe, Watford £32,000 - £38,000 Basic Salary + Bonus + Pension + Benefits + Vehicle +Private Medical A fantastic opportunity has arisen to join a leading company and large manufacture withing the coffee industry as a field service … join one of the biggest brands in the industry. Additional weekend cover required with 1 weekend in 4 rota. Standby payment. Role & Responsibilities: * Visiting customer sites to undertake installation, service, maintenance and repairs * Working with commercial coffee machines, bean to cup and espresso machines * Accurately complete all relevant … paperwork * Delivery of exceptional customer service at all times Knowledge, Skills & Experience: * Field service experience * Strong mechanical and electrical skills * Excellent customer service skills * Experience within the coffee sector desirable but not essential Benefits Package: * £32,000 - £38,000 basic salary (Based on experiance and more »

Proactively solving maintenance issues using addressable panels. Comply with mandatory health and safety and environmental requirements. Work to Site Plans. Liase with suppliers and service providers confidently and clearly. Record all work completed and complete adhering documentation. Make sure equipment, tools and company assets are calibrated and maintained appropriately. … Requirements: Driving License Previous experience inPPM & Reactive Maintenance on Addressable Panels. Good written and numerical skills and experience using MS Office. Good customer service and communication. Experienced with basic electrical works. Experienced with maintenance on addressable panels. Health and Safety compliant. Desirable Extra's: FIA BS more »

a well establish PFI Schools contract. Working alongside the maintenance team, you will manage the projects side of the contract, working closely with the customer to price and deliver works, utilising and managing subcontractors for delivery. After 6 months there is a possibility the role may become permanent, either … profits where possible. responsibilities in accordance with statutory, Local Authority, school guidelines. Produce accurate management reports, data and forecasts as required. Carry out regular service delivery audits. Completing pricing and tender documentation. Produce work specification documents including drawing. Ensure effective working relationship with the Contract Manager to ensure excellent … customer service is provided to our client and customers. Work on project pipelines amounting to over £1m and individual projects more than £100k. The ideal candidate will have the following skills and experience: Demonstrable experience in a Small works/Lifecycle PM role on an FM contract Experience more »

to safety protocols and guidelines while working on-site. This field-based role requires travel to project sites for installation and maintenance. Provide excellent customer service to clients. Requirements Full Training & Development High school diploma or equivalent. Familiarity with AV and IoT technologies An understanding of Cat5 and more »

AV Electronics Field Service Engineer Basic Salary £36,000 to £38,000 On Target Earnings £43,000 Company Car £5,000 Bonus Lunch Allowance Overtime Healthcare Pension - Employer 10%/Employee 3% Full Product Training The Role - AV Electronics Field Service Engineer Following expansion, they seek to recruit … a technically motivated and customer focused Field Service Engineer, responsible for: The service and breakdown repair on a wide range of sophisticated medical systems, utilised within theatres, NHS departments and private healthcare environments Visiting customer sites and providing customers with valuable solutions for troubleshooting Liaising with … a whole host of external customer contacts, including clinicians from within the NHS and a range of private independent healthcare organisations and laboratories Your Background - AV Electronics Field Service Engineer To be considered for this exciting role you must be able to demonstrate: Strong background working in a more »

Our client is looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools more »

Monday - Friday Key skills: 2 nd and Some 3 rd Line Support, Azure, Office 365, Azure AD, Hardware, Networking Must have excellent Communication skills & Customer Service. My Client is the rapidly growing European subsidiary of a global Film company who specialise in lighting, rigging, generators, etc. The also own … within a fast-paced environment. The 2nd & some 3rd Line IT Support Engineer, plays a crucial role in the provision of comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware … to Windows, Azure, Azure AD, Office 365, Hardware, Networking, and some networking resolving more complex issues and escalations. You MUST have excellent Communication skills & Customer Service. 2 nd and Some 3 rd Line Support Azure Office 365 support Hardware Firewall management Network troubleshooting You must have excellent communication skills more »

Freedom – inspire our 130,000 Diverse Associates to act daily towards creating the world we want tomorrow. Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery … and excellent end-to-end customer experience. This role is required to support the two operational hubs and be a point of contact for EMEA business segments for Major Incidents and escalations. What are we looking for? Essential: A Senior Service Delivery or IT Operations Lead to support … be part of out-of-hours IM and MIM on-call rota. Facilitate post incident reviews (PIRs) and post change reviews (PCRs) when needed. Customer Experience: Play key customer service role covering the end-to-end customer experience in EMEA region. Monitor Customer experience with more »

the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS … and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve more »

role you will be responsible for performing the day-to-day maintenance of the Security Operations Centre. These responsibilities will include proactive monitoring of customer’s security posture as well as reactive actions to control a breach should this occur. Typical tasks will include triage and remediation of SIEM … Microsoft Sentinel) incidents and alerts, threat intelligence and research, system hardening, and documenting customer’s infrastructure and assets. Technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail. What you'll be delivering Perform forensic analysis, triage security … threat hunting. Proactive threat intelligence and research. Vulnerability assessment and management. Provide technical support and guidance for 1st Line SOC Security Analysts and Security Service Delivery Manager. Ownership of security incidents and breaches, as well as escalated issues from 1st Line SOC Analysts through to resolution Documenting and articulating more »

to join their organisation, partnering with their customers to implement our systems into their business. The professional services team is responsible for helping each customer realize the R.O.I on our products through streamlined, best-practice business processes. Their product suite offers a vast array of capabilities, and the professional … project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs. Scoping and estimation of effort required for small and medium implementation projects. Provide excellent high-touch customer service, building strong … relationships and ensuring that each customer is a reference. Maintain a high level of customer satisfaction (based upon survey scores). Troubleshoot implementation issues. Configure, test and refine multiple interacting system modules. Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based more »

project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs. Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects. Developing detailed … Compiling and submitting project status reports to clients, management and other stakeholders. Working effectively with relevant stakeholders for efficient project implementation. Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders. Provide excellent high-touch customer service, building strong relationships and ensuring … that each customer is a reference. Understand from a high level, the technical aspects of the organisation, including application architecture and infrastructure. Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule. Required Skills Project management more »

our customers. The Data Specialist conducts software installations and upgrades, as well as working on customers’ data, creating reports and custom documents. Performance Conducting customer-facing data meetings to discuss data requirements and gather data. Working with the customer to determine and implement initial system configuration. Providing technical … the new Point of Rental System Training and advising customers on data spreadsheets and best practices Carrying out system configurations, installations and upgrades. Processing customer’s data, creating customised documents and reports on behalf of the customer. Creating data update patches on an ad-hoc basis. Installing/updating … custom reports and BI dashboards on an ad-hoc basis. Writing SQL views, stored procedures and functions. Key Skills Excellent communication and customer service skills are essential. Experience and knowledge of SQL query writing; including views, stored procedures and functions. Advanced knowledge of Microsoft Excel. Experience and knowledge more »

hiring now and we’re looking for our next CRM Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Programme Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home Enhanced annual leave allowance We are committed to diversity … clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to more »

Senior Support Engineer – API Platforms Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical? We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve … suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments. To be successful in this role … the Agile software development lifecycle, and experience providing technical software support for a B2B software company. You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA. In addition, you’ll more »

where required, of new or updated features for sharing knowledge across the technical teams Monitor and respond to calls within the Ticket Management System (Service Now) Collaborate with the Global Development and Support teams on Allegis Global initiatives Create and execute required database queries to extract/modify data … Snowflake DDL SharePoint Understanding of Agile methodologies Other Data Visualisation (Tableau/SSRS) Behaviours Excellent communicator to both technical/non-technical stakeholders Strong customer service background Technical and analytical aptitude Attention to detail Team focused Excellent interpersonal and relationship-building skills Excellent business acumen Self-motivation/ more »