1 of 1 Permanent Engagement Manager Jobs in Berkshire

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer … stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all workstreams. … customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement & Relationship Management · Serve as the delivery lead and escalation point for the customer. · Build strong relationships with key client sponsors, executives, and decision-makers. · Facilitate customer alignment on project More ❯