IT & Infrastructure Operations Performance Manager
Reading, England, United Kingdom
Three UK
who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level … environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. • Actively manages the risks associated to maintaining the service and … refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing more »
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