1 to 25 of 27 Permanent ITSM Jobs in Berkshire

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

desirable. Additional languages such as French, German, Spanish, Portuguese, Arabic, or other languages commonly used across EMEA are considered an asset. Familiarity with ERP, ITSM, Customer Support, or Service Management platforms is considered an asset. Education and Experience Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

methodology. Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox. Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data. ITSM integration: ServiceNow change management, CMDB for network asset tracking. SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES Strong risk assessment ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP‐run business to manage change intelligently ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

/IP, DNS and DHCP . Supporting Microsoft Teams, Zoom, Webex, meeting rooms and AV technology . Managing incidents and service requests through an ITSM platform such as ServiceNow. Working closely with external IT suppliers and managed service providers. Supporting hardware deployments, device refreshes, asset management and IT projects. Maintaining … ability. Excellent communication skills and a naturally customer-focused approach . The confidence and discretion to work directly with senior people. Experience using an ITSM/ticketing system. The ability to work independently while knowing when to escalate or bring in third-party support. This is a great opportunity ...

internet and connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate … skills and the ability to explain technical issues to non-technical users. The discretion and judgement required when supporting senior stakeholders. Experience working with ITSM/ticketing systems and third-party suppliers. ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would ...

managing performance metrics (SLAs, KPIs) and leading formal service review meetings. Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change). Soft Skills: Exceptional communication, diplomatic negotiation, and conflict resolution skills to manage challenging operational discussions effectively. Key Competencies … firm approach to manage and resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations. IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors. Stakeholder Communication: Ability ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

customers and our business.As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation … with other relevant platforms (such as Jira, Confluence, Slack, Salesforce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore teams ...

party vendors on warranty and support activity, and escort authorised personnel within secure areas Log, update and escalate incidents, service requests and changes through ITSM tooling, and support major incident recovery and root cause investigation Support technology refresh, migration, relocation and disaster recovery testing activity Maintain accurate asset records, rack … fundamentals Comfortable working to SLAs and KPIs in a customer facing environment, with a good grasp of incident, problem and change management Experience using ITSM platforms such as ServiceNow, Remedy or Jira Active SC clearance Willing to take part in an on call rota of one week on, one week ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...