17 of 17 Permanent ITSM Jobs in Berkshire

Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled ...

Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis ...

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

Configure and administer Mobile Device Management tools (e.g., Intune) Proactively identify issues using monitoring and event management tools Maintain accurate and detailed updates in ITSM systems and internal records Deliver 1st and 2nd line support for mobile devices, escalating where necessary Provide in-person support to senior engineers and stakeholders ...

IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a technical ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

modules such as AR, Inventory, Asset Management, Project Costing. Understanding of financial processes, accounting concepts, and VAT (UK/EU). Experience working with ITSM/incident management platforms. Contractor Responsibilities Oversee day-to-day support and stability of PeopleSoft GL, ensuring any issues are identified and resolved promptly. Serve ...

What You’ll Bring • Proven expertise in data architecture, BI, and analytics across B2B and telecoms. • Strong understanding of CRM/CPQ, PPM, and ITSM data flows. • Advanced skills in SQL, data modelling, and visualisation (Power BI, Tableau, Looker). • Able to quickly turn business needs into clear, effective data ...

with clear communication and reporting Oversee Incident & Problem Management, ensuring adherence to processes, conducting root cause analysis, and driving continuous improvement Drive data reporting, ITSM tool improvements, and service transitions, identifying risks, enhancing systems, and supporting seamless integration of new services Key Experience: 5+ years' experience in IT Service Operations … including leadership/management responsibilities ITIL and project management certifications (PMP, PRINCE2) Strong experience with ITSM tools (e.g. Jira, ServiceNow) and managing KPIs & SLAs Proven track record in process optimisation and leading Incident, Problem, and Change Management Experienced Change Manager with 2+ years managing Change Management functions This ...

users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications … advantageous. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/… optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. Good ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Below covers everything … optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect xkybehq Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service of new or enhanced digital capabilities. This role partners with IT Project, Product and Platform … teams to support, coach and guide them to develop appropriate IT service management wrappers and documentation, ensuring effective end user support once released. This role reports into the IT Service Design & Transition Senior Manager . Core duties: Demonstrable experience in partnering with IT delivery teams to design new services, including ...

Tune search/platform performance: workload rules, concurrency limits, Data Model Acceleration (DMA), summary indexing, and scheduling optimisation. Implement alerting, event enrichment, routing to ITSM/ChatOps, suppression windows, maintenance schedules, and runbook automation. Govern data ingest and security: allow/deny lists, PII handling, TLS/mTLS, token/… data quality SLAs. Integrate upstream sources/pipelines: OpenTelemetry (OTLP), Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka (with TLS), CMDB/ITSM enrichments, and AIOps/ML anomaly detection. Essential Skills & Experience Deep Splunk Enterprise expertise: SPL mastery, CIM alignment, KV stores/lookups/macros, saved searches ...