21 of 21 Permanent ITSM Jobs in Berkshire

equipment. 3+ years' experience in Customer Service, preferably in a global organization and Service Provider environment Technical background in Telecommunications, Service Management, and IT Service Management processes (ITIL). Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft) Proven ability to manage OTN Systems Networks and configure ...

Strong organisational skills with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive ...

with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with ...

governance standards. This role requires experience in some or all of the following: Waterfall and Agile methodologies, DevOps (CI/CD), and ITIL/ITSM frameworks. Your role will involve: Own engineering processes, governance, technology, and strategy as part of the customer's Design Authority Define and implement standards ...

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

Qualifications Minimum 3+ years of hands-on experience with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK security clearance If you're interested ...

Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK secu... ...

Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK secu click apply for full job details ...

overview below. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing xkybehq and eligible to undergo a high level of UK secu Please click on the apply button ...

knowledge, and clear communication — enabling you to balance customer needs with business priorities. An ideal engagement manager will bring: Higher education in Business, IT, Service Management, Project Management, or similar Experience in customer-facing roles within IT services, managed services, or service dellivery Good understanding of contract management, customer governance … service delivery frameworks Familiarity with ITSM platforms, cloud services (Azure, AWS), and tools like ServiceNow, Salesforce, Power BI, and Excel Strong communication and stakeholder management skills Analytical, structured, and solution-oriented mindset Its an advantage if you also have: ITIL, PRINCE2, Agile, or other project/service management certi ficationsExperience ...

clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk ...

days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process Governance, Vendor & Contract Manag... ...

days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process xkybehq Governance, Vendor & Contract Manag Find out if this opportunity is a good fit by reading all of the information that follows below. Please ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your xkybehq responsibilities: Def All potential candidates should read through the following details of this job with care before ...

reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT … auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with ...

manner. The hours are 9am - 5.30pm Salary £30k - £35k DOE Key Responsibilities - IT Support & Operations - Actively manage and resolve issues and requests through the ITSM ticketing system - Provide end-user support, troubleshooting hardware, software, and access issues - Assist with joiners, movers, and leavers - Support local break/fix issues … local and small-scale IT projects - Security, Compliance & Best Practice - Assist with IT audits and maintenance of ISO 27001 and Cyber Essentials certifications - Follow ITSM methodology, ensuring issues are tracked, documented, and resolved efficiently - Adhere to IT security best practices and change management processes - Modern Workplace Responsibilities - Manage and troubleshoot ...

read the below overview and requirements for this employment opportunity completely. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5 years in BMC Helix/Remedy ITSM architecture ...

expert for cloud and network infrastructure — making sure everything runs like clockwork. Day to day, you'll: • Tackle escalations from 2nd Line support via ITSM tooling. • Manage PKI certificates for network devices (physical & virtual). • Roll out firmware, software, and security updates for network hardware. • Partner with design and engineering … running: • Cloud: Broadcom NSX-T • Firewalls: Cisco Firepower Management Centre • Network Devices: Cisco IOS, NXOS & FXOS Juniper JUNOS • Authentication: Cisco ISE • Monitoring Tools: SolarWinds • ITSM Tools: Hands-on experience managing incidents and changes • Cloud Familiarity: Broadcom vCenter (usage experience) ________________________________________ What We're Looking For An experienced network engineer who loves ...