9 of 9 Permanent Incident Management Jobs in Berkshire

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

Engineer/Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking. The Senior Infrastructure Engineer/Systems Engineer will play … role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience. DUTIES Your duties as the Senior Infrastructure Engineer/Systems Engineer include: Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose Troubleshooting & Performance Analysis: Identifying ...

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You'll Do Customer & Incident Management Take full ownership of technical issues, ensuring they're triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...

data centre estate. Supporting the Operations Director, you will provide leadership, governance and strategic direction across Data Centre Operations and the Integrated Facilities Management (IFM) partner. This role will see you: Safeguard the resilience, reliability and efficiency of critical infrastructure supporting 24/7/365 operations Provide strong … shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major incidents, ensuring calm, clarity ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high … including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify ...

What you’ll be doing Operational Security: Operate efficiently within a 24/7 Security Operations Centre, ensuring continuous real-time monitoring and rapid incident response to safeguard operational continuity. Evaluate and address physical security concerns by analysing environmental metrics and implementing measures to support operational security. Support … network analysis to uncover indicators of system compromise, unauthorised access, or malicious activity. Essential Skills Intrusion Detection & Analysis Technical Reporting Security Assessment Access Control Incident management What we'd like to see on your CV Experience working in a Security Operations Centre (SOC), with knowledge of attack vectors ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used ...