10 of 10 Permanent Incident Management Jobs in Berkshire

Incident Management Lead - Reading, Berkshire, RG1 8DB Contract: PermanentSalary: Competitive salary up to £63,000 depending on experience. As an Incident Management Lead , you will be responsible for ensuring the effective delivery and continual improvement of the Incident Management process across a 24/7 operational environment. You will play a pivotal role in … managing the end-to-end lifecycle of incidents, minimising business impact, and ensuring service continuity across all Thames Water business areas. This role requires excellent service management expertise, strong communication and stakeholder management skills, and the ability to operate effectively within a multi-vendor, offshore-supported environment. What you’ll be doing as an Incident Management … the central point of contact for all major and business-critical incidents (P1 & P2), ensuring rapid response, clear communications, and timely resolution. Support the delivery and governance of the Incident Management process, priority matrix, policies, procedures, and associated guidance. Work on a 24/7 rota to manage major incidents and escalations, including out-of-hours incident More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

across the website and the Shopify platform; coordinate audits and technical improvements with the agency. Maintain digital governance frameworks, ensure compliance with privacy regulations (e.g., GDPR), and implement effective incident management protocols. Drive analytics interpretation and reporting for leadership; coordinate performance measurement and continuous improvement activities. Facilitate digital governance meetings and strategic steering sessions, incorporating innovation pilots and … Design and deliver training programs and documentation to upskill internal teams on digital tools, CMS workflows, analytics platforms, and best practices. Required Skills & Experience 5+ years’ experience in website management, within cultural, luxury, or creative sectors. Preferred agency background desired. Proven experience managing external digital agencies and cross-functional teams in an agile environment. Preferred knowledge of headless CMS … privacy compliance. Experience in collaborating with marketing teams, CRM tools, social platforms and media. Demonstrated leadership and mentorship skills in managing junior staff and training colleagues. Excellent communication, stakeholder management, and organisational skills. Personal Characteristics Passion for the art world, luxury culture, and high-end brand experiences. Collaborative and inclusive leadership style. Highly organised, detail-oriented, and proactive. Curious More ❯

play a pivotal role in managing and optimising our technology environments across the development lifecycle. In this role, you will be responsible for overseeing the strategy, governance, and operational management of all our environments. You will work closely with Engineering Managers, Delivery Leads, Product Teams, and our partners to ensure environments are fit for purpose, secure, scalable, and aligned … across domains to support a clear route to live, working with our partners to deliver a consistent model across technology. Process Improvement: Continuously identify and implement improvements to environment management processes, tools, and documentation. Making our complex environment landscape simple to manage, control, and optimise. Environment Cost Optimisation: Monitor, forecast, and manage environment related costs across all stages of … lifecycle. Align environment provisioning and scheduling with demand to ensure efficient resource utilisation, reduce waste, and support cost effective scaling across ERP, digital, and cloud native platforms. Security, vulnerability management, and compliance: Responsible for ensuring robust security practices across all environments, including proactive identification and remediation of vulnerabilities. Maintaining compliance to industry and audit requirements. Incident Management More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯

strategic relationships and contribute to the ongoing success of LinkedTrade. Key Responsibilities Client Onboarding & Integration: Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption Account Management & Support: Serve as the day-to-day technical point of contact for strategic clients, addressing issues and advising on best practices Product Expertise: Translate client needs into technical requirements … helping shape the product roadmap in collaboration with Product and Engineering Training & Enablement: Deliver platform demos, training sessions, and technical documentation to empower client success Incident Management: Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions effectively Required Skills & Experience 3+ years of experience in a technical client-facing role, ideally within fintech or capital markets Good More ❯

with Domino Data Lab platform. • Solid understanding of CI/CD pipelines, version control, containerization, and orchestration. • Ability to communicate effectively with internal and external stakeholders. • Excellent troubleshooting and incident management skills More ❯

improvement. The Role Lead and coach a high-performing, cross-functional agile team (6 engineers + BA + QE) Shape team practices around code quality, test automation, tooling, and incident management Continuously improve how the team operates, identifying skills gaps and coaching individuals to close them Support the deployment and adoption of tools like Backstage, GitHub Copilot, LinearB More ❯

Technical Account Manager Location: London Salary: Up to £100,000 Skills: Implementation, Account Management, Integration, Onboarding, FinTech, SaaS, Structured Products, Fixed Income, Derivatives, Artemis Talent Group is partnering with an innovative B2B SaaS provider that is transforming the Trading industry. Their digital platform empowers financial institutions to scale the engineering and distribution of structured investment solutions seamlessly and efficiently. … to the continued success and innovation of the platform. Key Responsibilities Client Onboarding & Integration - Lead technical onboarding for new institutional clients, ensuring smooth API integration and platform adoption Account Management – Up selling and cross selling Serve as the primary technical point of contact for strategic accounts, addressing issues and providing guidance on best practices Product Expertise Translate client requirements … into the product roadmap in collaboration with Product and Engineering teams Deliver platform demos, technical training, and documentation to drive client success and engagement Post go live Support and Incident Management Proactively troubleshoot client issues, coordinate with internal teams, and communicate resolutions clearly and effectively Skills & Experience 3+ years’ experience in a technical, client-facing role (ideally within More ❯

assets and operations across multiple geographies. Their platform gives customers a digital twin of their people, locations and moving assets, layered with threat intelligence, communication tooling, travel safety and incident management - all delivered in a modern, user-led experience. The organisation has a flat structure with a collaborative culture: low ego, open, helpful, pragmatic and relentlessly focused on More ❯