7 of 7 Permanent Incident Management Jobs in Berkshire

nature of the programs we deliver for our customers. Position Overview: The Senior Solutions Engineer holds overall responsibility for the day-to-day provision, management, and support of local air gapped IT infrastructure. This role ensures all staff have adequate IT provisioning to meet operational needs. This … user experience. Migration & Enhancement Projects: Lead the transition of VDI platforms to next-generation technologies, overseeing smooth migrations and ensuring seamless upgrades. Collaboration & Vendor Management: Work closely with Architecture, Service Delivery teams, and third-party vendors to integrate new technologies and drive continuous service improvements across the VDI estate. ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

this role* We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

systems architecture, APIs and database design. Experience of CI/CD pipelines, testing strategies and modern DevOps practices. Knowledge of observability, monitoring and incident management. A strong understanding of performance optimisation, security and accessibility. Experience mentoring and supporting engineers at different stages of their careers. The ability to operate ...

Experience with data integration and ETL processes. Proficiency in SQL and experience with data warehousing concepts. Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data. Excellent communication and collaboration skills. Ability to work independently and manage a project with a 6-month timeline. Engagement Guidelines … remotely, but office attendance in Maidenhead would be preferred The contractor must adhere to RWS Group's policies on privacy, information security, and security incident management. The contractor will manage their own work to meet project deadlines. Life at RWS Life at RWS - If you like the idea ...