adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback … Experience with strong communication and customer service skills Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
APM Terminals
tickets end to end with a good quality. Conduct host and network investigations to detect and mitigate malicious activities using tools like Sysinternals, Wireshark, and TCPDump. Log analysis across OS, web applications, network devices, and security tools (e.g., Anti-malware, EDR, IDS, WAF, DLP). Research and Intelligence Gathering: Proficiency in OSINT tools like Shodan and VirusTotal. Cloud Security … Alibaba, Google Cloud), with skills in performing investigations, log analysis, and incident response is desirable OT/IOT Understanding of OT environments and security is desirable but not essential OS Security Knowledge Knowledge of operating systems, OS-level exploits, and cybersecurity for Windows and Linux, including OS hardening techniques. Application Security Knowledge Familiarity with application-level attacks …/User-Experience (UI/UX) design and development is desirable but not essential Development and deployment of dockerized applications, desirable but not essential. Experience with multiple platforms (Linux, MacOS, mobile, etc) A background in intelligence is a plus. Knowledge of scripting languages is desirable (e.g., Bash, Python, PowerShell) for automation and process improvement. Company Benefits: Flexible working arrangement More ❯
working on a new product — a productivity app called Busy App. It will be available on mobile (iOS + Android), wearable devices (watchOS + WearOS), and desktop (Windows + macOS). We’re looking for an iOS developer to join our team and take part in building and evolving applications for iOS, watchOS, and macOS. Responsibilities: Designing, developing, and … maintaining applications for iOS, macOS, and watchOS Researching and exploring platform APIs related to productivity and focus features Maintaining the public repository: monitoring issues, reviewing pull requests, and engaging with the community Implementing seamless communication between the app and devices via Bluetooth and Wi-Fi Supporting the professional growth and skill development of less experienced team members Requirements: At … source projects Experience with Bluetooth and/or Wi-Fi Zeroconf Deep understanding of iOS platform specifics and ongoing tracking of platform updates Familiarity with development for watchOS and macOS Practical use of ScreenTime API Proficiency in WidgetKit and ActivityKit What we offer: Workplace in our own stand-alone office in London, located in the Design District near North More ❯
within SaaS, B2B, or fast-paced environments. Deep knowledge of compliance frameworks and IT governance. Understanding of third-party risk management, incident response, and security operations. Strong experience with MacOS administration tools (JAMF preferred). Familiarity with modern cloud environments, particularly Azure. Proficient in scripting languages such as Python or Shell. Clear and confident communicator, able to engage both More ❯
