1 to 3 of 3 Permanent Performance Manager Jobs in Berkshire

IT and Infrastructure Operations Performance Manager – Mobile Telecom 6 Months Contract Reading – 2 days per week onsite We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading. Overview of the Role: Accountable for leading a team of Operations/… Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. What you will be doing? Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key … the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance. Improves visibility into service performance, and accurately measures progress towards defined objectives. Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related more »

IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and … managers. A clear communicator. Ability to design, create and establish reporting/scripting and the ability to use Excel, Python, Helix, Splunk, Dynatrace Service Performance Management experience. Present to senior management. Telecoms background would be preferred. more »

management of Service Levels. • Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key … the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance. • Improves visibility into service performance, and accurately measures progress towards defined objectives. • Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. more »